Customer Service Representative
: Job Details :

**Customer Service Representative**

at Mezzetta American Canyon, California, United States Since 1935, weve been on a mission to bring a little extra happiness to everyday life and inspire connections over food. We select the finest ingredients the world has to offer, craft premium products made with love, and never settle for shortcuts. We believe that when we share our food, we share a part of ourselves and thats the only way wed put our name on it.

Today, our small family company has grown into a national leader in specialty olives, peppers, and sauces under the leadership of CEO Jeff Mezzetta, and our commitment to quality has never wavered. With an 80-year legacy behind us and a bright future ahead, were seeking passionate, driven candidates to help us bring our cherished family traditions to a new generation.

**The ideal candidate will have an immediate connection to our Core Ingredients:**

* Crunchy Crunchy: We are hungry for excellence.

* Own It: We think and act as an owner with appetite, initiative, and responsibility.

* Connection: We build authentic relationships that foster trust and open communications.

* Vibrance: We come to work eager and passionate about fulfilling our vision. When we share our work, we share a part of who we are.

**Position Overview:**

The Customer Service Representative is responsible for processing incoming purchase orders from all channels, while ensuring pricing, promos, allowances and lead times are correct and working with the sales team, brokers and customers if they are not. This role is the point of contact for all customer, broker and sales team service issues and questions, ensuring that all matters are addressed in a timely manner.

**Responsibilities:**

* Process all purchase orders (POs) within 24 hours of receipt, ensuring pricing, promos, allowances and lead times are all correct to avoid deductions/returns or pursue revisions or approvals where POs do not comply with established protocols. Integrate and validate EDI POs.

* Prepare accurate invoices that reflect, where applicable, established allowance, discounts, special language, etc., and ensure that necessary backup is attached to supports the revisions or exceptions.

* Ensure customer/broker/sales team questions and issues are taken care of accurately and in a timely manner.

* Generate reports as required to support customer service activities, (i.e.: Short Report, Booked Report, and Open Order Report according to reporting schedule.

* Execute against Customer Service projects as assigned

* Participate and contribute to continuous improvement activities within the department

* Provide backup support to other Customer Service reps and Samples room when needed

* Maintain SOPs and Customer Master records related to assigned accounts and activities

* Resolve customer deductions by investigating issues and providing supporting documents as needed

**Qualifications:**

* 3-5 years of general office and customer service experience, preferably in a manufacturing environment.

* Experience processing POs highly preferred

* High school diploma or equivalent

* Strong written and oral communication skills in English required. Strong analytical and problem-solving skills a must

* Fast, efficient data entry skills required. Type a minimum of 50 WPM and 10-key by touch. High proficiency in Microsoft Outlook, Word and Excel

* Cooperative and can-do attitude approach to work. Must be able to multi-task and thrive in a fast-paced environment

* Professional and supportive demeanor when dealing with customers. Must be able to work and deal with a wide range of personalities and adapt accordingly

* Reliable and dependable with the ability to work with minimal supervision

**Our Commitment to an Inclusive Workplace:**

At Mezzetta, we embrace diversity and strive to create an inclusive environment where you know you belong. Part of that commitment includes a zero-tolerance policy and being an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. All employment decisions at Mezzetta are solely based on merit, qualifications, abilities and business needs, without regard to race, color, religion or belief, gender, sexual orientation, gender identity/expression, age, marital status, national origin, disability, military or veteran status, family or parental status, pregnancy, or any other status protected by law. All of us share in the responsibility of fulfilling this commitment and creating a culture where our team can thrive.