Overview Forever 21 has been a leader in the global fast fashion market since its humble beginnings in Downtown LA. Today we operate 350+ stores across the USA and a robust e-commerce platform. Forever 21 is a powerhouse. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility. With a renewed focus on the customer experience, we offer high-style designs and fashion basics with compelling values and a dynamic store environment. Whether we're collaborating with your favorite brands, and influencers or setting trends - we are always striving to make Forever 21 your go-to fashion destination to shop, work, and play! Join us - tomorrow is yours to define... Forever! The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate bring a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper. Responsibilities
- Consistently creates a welcoming environment as customers enter or exit the store.
- Immediately responds to customer inquiries and needs.
- Proactively seeks opportunities to deliver a great customer experience.
- Assists in the location, availability and selection of merchandise.
- Uses basic selling techniques to engage with the customer.
- Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer's loyalty.
- Follows the Company's Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
- Completes sales transactions and maintains proper accountability at registers.
- Processes merchandise returns and exchanges courteously and under company guidelines.
- Speaks positively about the brand, about our customers, and about other team members.
- Demonstrates initiative, teamwork and ownership in every interaction.
- Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
- Assists in daily store recovery, before, during or after store opening hours.
- Adheres to company policies, procedures, and loss prevention practices.
- Shares feedback and ideas with management that will help improve the processes in the store.
- Adapts to an environment that changes quickly while managing multiple tasks.
- Provides support for all cross-functional departments.
- Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.
Qualifications
- Must be at least 16 years of age.
- Minimum of one year of retail sales experience and previous cash handling experience is preferred.
- Must be energetic and charismatic.
- Must have strong communication, organizational and time management skills.
- Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
- Must be able to complete sales transactions in POS register system.
- Must be available to work a flexible schedule to meet the needs of the business which may include the closing shift, weekends, and holidays.
- Must be able to spend up to 100% of the working time standing and walking.
- Must be able to lift and carry up to 50 lbs.
- Must be able to perform repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
We actively encourage our current and future employees to: Unleash your style - where your self-expression and creativity inspire others. Employees can take advantage of our relaxed corporate dress code showing up in a way that makes them feel comfortable, stylish, and unique! Embrace your individuality - we value the diverse perspectives, talents, and backgrounds that make each person one-of-a-kind. We celebrate what makes you exceptional! Own your Journey- Where personal & professional growth goes hand in hand. Embrace your journey, learn, adapt, and make a lasting impact. At Forever 21, you will have the opportunity to grow your retail career from stores to corporate and across our portfolio of brands under our parent, Sparc Group LLC! As a valued member of our retail workforce, you will unlock key benefits to grow your career with us! Some of these highlights include: • Competitive staff discounts across all Sparc brands (30-60% off) • Career advancement opportunities - within retail and our corporate offices • A flexible schedule • Forever 21 Ignite: Education Benefit in partnership with Campus.edu to obtain an Associate Degree with an exclusive College Scholarship from Forever 21 • Unlock more great benefits as you transition into full-time opportunities with us Requirements & EEO Statement SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law ( Protected Characteristics ).