OAG - Child Support | Child Support Technician II | 24-0807 | Revised 8/28/24
: Job Details :

Job DescriptionAre you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents and ensuring children receive the support they need and deserve. Child Support Technicians (CSTs) perform case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. CSTs may assist in training others and provide a high level of customer service at all times. CSTs gain valuable legal support experience and are part of a collegial team dedicated to supporting Texas children and families.Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. OAG employees enjoy excellent benefits ( along with tremendous opportunities to do important work at a large state agency making a positive difference in the lives of Texans.Opens cases on the Texas Child Support Enforcement System (TXCSES); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO)Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed.Coordinates, schedules, and monitors paternity tests; processes and distributes test resultsMay serve as a Notary PublicEnters, retrieves, and updates child support case information on TXCSESMonitors TXCSES and other computer databases to identify new or updated locate informationVerifies locate and employment information using all available sourcesPerforms money-handling duties to process child support paymentsPrepares routine or periodic reportsResearches court ordersResponds to routine telephone inquiries concerning child support casesOpens, sorts, and distributes incoming mail and documentsAssists with conducting seminars and interviewing custodial parents to gather additional information about absent parentsAssists in training staffScan and index documentsReview and maintain child support virtual files for accuracy in the Enterprise Content management (ECM) repositoryPerforms related work as assignedMaintains relevant knowledge necessary to perform essential job functionsAttends work regularly in compliance with agreed-upon work scheduleEnsures security and confidentiality of sensitive and/or protected informationComplies with all agency policies and procedures, including those pertaining to ethics and integrityQualifications:Education: Graduation from high school or equivalentEducation: Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: Child Support Program, complex clerical, customer service, secretarial. Experience: Two (2) years of full-time experience working in the following (or closely related) fields: Child Support Program, complex clerical, customer service, secretarial.Skill in using a computer for word processing and data entry/retrievalSkill in handling multiple tasks, prioritizing, and meeting deadlinesSkill in effective oral and written communicationSkill in exercising sound judgment and effective decision makingAbility to receive and respond positively to constructive feedbackAbility to work cooperatively with others in a professional office environmentAbility to provide excellent customer serviceAbility to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)Ability to arrange for personal transportation for business-related travelAbility to work more than 40 hours as needed and in compliance with the FLSAAbility to lift and relocate 30 lbs.Ability to travel (including overnight travel) up to 5% Typing at 40 words per minute (typing test is required at time of interview)PREFERRED QUALIFICATIONSSkills: Proper use of punctuation, sentence structure, grammar, and spellingOther Language: Ability to proficiently read, write, and speak SpanishTo apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit.A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER