Field Services Technician
: Job Details :

Position Description

The Field Services Technician role in the Technical Services Division of the Office of Court Management provides essential day-to-day desktop and technical support for several Harris County court divisions and the Office of Court Management. This position covers desktop, printer, and A/V troubleshooting, along with back-end technology support for various hardware and software solutions. In addition to technical responsibilities, the role includes project participation and non-technical support tasks.

The Mission of the Office of Court Management is to assist Harris County and Justice Courts in their ability to provide a forum for the fair, impartial, accessible, and timely resolution of cases.

Duties and Responsibilities:

* Respond to help desk tickets and provide remote and hands-on technical support to court technology users, including judges, court staff, and administrative offices.

* Diagnose and resolve issues with computers, printers, scanners, A/V systems, and other peripherals in a timely and effective manner.

* Manage software, hardware, and peripheral installations, as well as perform routine maintenance and troubleshooting across a large IT environment.

* Image and support workstations across multiple locations using both in-person and remote deployment tools.

* Closely collaborate within the Information Technology team to ensure seamless user support and maintain optimal system performance.

* Perform basic administration in Active Directory, including management of users, groups, computers, and organizational units.

* Assist in developing budget forecasts for future equipment needs, replacement cycles, and other service requirements.

* Research and present innovative IT support solutions that enhance operations within the court's technology environment.

* Serve as a liaison between court users and third-party service providers to resolve a variety of support calls, including non-technical issues.

* Provide hands-on assistance in large-scale deployments, including equipment setup, cabling, and configuration.

* Support audio/video system setup and troubleshooting for courtrooms during and in preparation for trials and hearings.

* Plan, coordinate, and manage A/V technology projects and associated training tailored to the court environment.

* Interface with external teams to oversee network hardware and software maintenance, facilities services, and telecommunications needs.

* Contribute to the development, testing, and execution of the IT department's disaster recovery plans to ensure continuity of operations.

Other Duties:

* This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under their supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call (713) ###-#### or email ...@bmd.hctx.net

Requirements

All applicants must register and take the HRRM Clerical Skills Test and score a minimum of 75%.

Please see testing instructions in the General Information section below.

Education and Experience:

* Associates degree in a related field from an accredited university.

OR

* Minimum of five (5) years of experience working in the field of Information Technology support.

* To qualify for this position, required experience, education and skills must be clearly stated on your application's employment history.

Licensure:

* Valid Texas driver's license. (upon hire)

Knowledge, Skills, and Abilities:

* Strong collaborative skills with a focus on teamwork and customer service.

* Excellent verbal and written communication skills.

* Proficiency with Microsoft Windows 11 and Microsoft Office products.

* Basic familiarity with Windows Server products.

* In-depth desktop support troubleshooting expertise.

* Basic knowledge of TCP/IP networking.

* Experience with endpoint security tools and device management platforms like KACE.

NOTE: To qualify for this position, required education, experience, knowledge, and skills must be clearly stated on your application's employment history. Resumes are welcome, but we do not use any information provided on your resume to qualify and refer you to the Hiring Department for consideration.

Preferences

* Bachelor's Degree from an accredited university is preferred.

General Information

Register Online for the HRRM Clerical Skills Test using the following link:

* Click the above link to the HRRM Clerical Skills Test registration page.

* Click on Apply to submit your request for testing.

* You will receive a test invitation and instructions via e-mail within 48 hours.

* You will have no more than 5 calendar days to access and complete testing.

* Your score will be automatically uploaded to your application.

* The test may be taken once every 30 days.

* Most recent test scores are retained for up to 6 months.

Position Type and Typical Hours of Work:

* Regular Full-time

* Hours will be discussed during departmental interview.

Salary:

* Depends on Qualifications

* Based on 26 Pay Periods

* Plus, benefits

Work Environment and Physical Demands:

* Physical ability to lift up to forty (40) pounds and/or move boxes and equipment as needed.

* Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting and reaching to perform the essential functions.

* Will need to occasionally report to an off-campus worksite.

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

BENEFITS

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

* Medical Coverage

* Dental Coverage

* Vision Coverage

* Wellness Plan

* Life Insurance

* Long-term disability

* Employee Assistance Program

* Ten (10) days of vacation each year for the first five (5) years of service

* Accrual rates increase based on years of service

* Eleven (11) County-observed holidays and one (1) floating holiday

* Professional development opportunities

* Dependent Care Reimbursement Plan

* Healthcare Reimbursement Account

* 457 Deferred Compensation Plan

The following benefits are also available to regular (full-time) employment and may be available to part-time employees:

* Retirement Pension (TCDRS)

* Flexible schedule (varies by department)

* Transportation Assistance (Metro RideSponsor Program)

In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County benefits website:

01

Which of the following best describes your highest level of education completed as it relates to this position?

* High School or GED diploma

* Associate Degree

* Bachelor's Degree

* Master's Degree or higher

* None of the above

02

Please describe your educational background including level of education completed, area of study, completed major and minor programs and/or relevant coursework as it relates to this position.

03

Which of the following best describes your years of experience working in the field of Information Technology support? (To be considered, qualifying experience must be documented on your application's employment history).

* Less than four (4) years

* Four (4) years or more but less than five (5) years

* Five (5) years or more

* I do not have this experience

04

Please describe your years of experience working in the field of Information Technology support. Please include: (a) types of organization, (c) scope of duties and responsibilities. You can make reference to your employment history, but please do not use See Resume , as we do not use resumes for qualifications. If you do not have this experience, please type none in the space provided.

05

This position requires a valid driver's license. Upon hire, Texas driver's license must be obtained. Do you have a valid driver's license?

* Yes

* No

Required Question

Agency Harris County

Address 1111 Fannin St

Ste. 600

Houston, Texas, 77002

Phone 713-###-####

Website