Performs installation, commissioning, routine maintenance, emergency service, warranty work, and minor repairs to a variety of industrial equipment products and packages under occasional supervision.
Responsibilities / Tasks
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:
- Assist with installation and/or commissioning and decommissioning of new liquid processing and new food projects.
- Support customers both remote and on site with troubleshooting mechanical and process issues.
- Support Service Sales, and CSR's for quoting and execution of SLA's, Emergency Service, Spare Parts, Upgrade and Modernization, etc.
- Specification of process equipment including size and materials of construction.
- Assist with designing, estimating, and executing service projects as necessary.
- Solid understanding of Heat, Process Flow, Mass Balance, Instrumentation, and Production Diagrams.
- Solid understanding of technical process and equipment design within the food industry such as (UHT / Pasteurization Systems, Aseptic Process, Valves, Pumps, Deaerators, Heat Exchangers, etc).
- Support customers in process optimization and product quality improvements.
- Write clear and thorough service tickets, start-up reports, inspection reports, customer visit reports within 10 days of completion of work for internal and external use.
- Submits all time sheets, expense reports (within 30 days), and other required paperwork within the required timeframe.
- Recommend parts for future service visits, customer inventory, and available upgrades and optimizations.
- Meets with customer at site to go over the nature of the service visit prior to beginning work.
- Meets with customer at site to review work completed and discuss any next steps.
- Provide accurate estimates of labor times to complete service visits / rebuilds.
- Provide simple operator training to customers for proper operation, preventive maintenance.
- Assist with recommendations for improved tools, procedures, etc for the service operations.
- Adheres to OSHA, company safety policies, procedural guidelines and works in a consistently safe manner.
- Must have a valid driver's license.
- Ability to travel up to 75%.
- Performs other duties as assigned.
Your Profile / Qualifications
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education:
- Bachelor's degree in biotechnology, chemical, mechanical engineering, food science or any related field
- Technical degree in food processing, field service, or related.
Skills:
- Good English skills both written & verbal
- 5+ years' experience in Field Service / troubleshooting of UHT and Liquid Processing Systems; installation, commissioning and decommissioning for UHT and/or Liquid Processing Systems.
- Understanding of international regulations, processes and issues in food production, including a sound understanding of cGMP, PMO, USDA, 3A and related systems
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) required.
- Outstanding attention to detail.
- Excellent time management & organizational skills.
- Good interpersonal, communication and influencing skills.
- Good judgment and decision-making skills.
- Ability to work in international and interdisciplinary teams
- Entrepreneurial spirit and work ethic
Preferred Skills
- Experience in aseptic processing
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