Service Desk Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local * * * What You'll Get to Do: Opportunity to serve as a CORIAN Service Desk Technician for the CORIAN/P8 program. With our team, you can expect to work with highly motivated technical teammates that will support and push you and will expect reciprocal action on your part. You will be part of a team and culture of sharing information amongst teammates, team before self, and one of encouraging self-improvement. More About this Role: This program will assist in supporting numerous customers that the CORIAN/P8 team supports. They will man the 24/7 Support Desk and provide customer support as part of the O&M offerings for our customers. When issues arise troubleshooting the systems remotely or utilizing secure links will be required. Implementing the technology to capture data, which can be utilized for future trend analysis. You'll Bring These Qualifications:
- Degree and 5+ years of related experience, additional 4+ years of experience in lieu of degree
- Secret clearance
- Ability to perform basic computer troubleshooting, which includes but not limited to networking issues, Linux issues, and hardware issues.
- Self-starter that can work independently
- Administer effective frontline line desk assistance to customers
- Ability to support with 24/7 operations
- Ability to travel 25%
- Provide on-call support 24x7.
- Troubleshoot and resolve system-related hardware/software problems reported.
- Provide support to operational systems by identifying, addressing, and resolving any technical outages or issues to ensure there is not a decrease in system capability based on the system capability.
- Perform IT system-based queries and analysis on the collection, processing, exploitation, and dissemination of time-sensitive information/intelligence to support customer initiatives.
- Track, document, and report all inquiries (e.g., phone calls, electronic mail (email)) to document trouble calls and other requests. Document individual trouble calls, requests, and resolution.
- Provide information, updates, and notifications on the status of systems (downtime and resolution)
- Analyze and resolve trouble call tickets to determine trends and corrective/preventive measures.
- Provide on trends in system failure and/or training requirements.
What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust. CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Your potential is limitless. So is ours. Learn more about CACI here.
Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here. The proposed salary range for this position is: $64,400 - $135,100 CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.