IT Support Specialist
: Job Details :

**IT Support Specialist**

at Overtime New York, New York, United States Overtime is the leading brand for the next generation of sports fans. As both a publisher and an influencer, weve built the inclusive world of sports we all wish was the norm by giving a platform to our community to be seen AND heard. We produce original content across YouTube, Snapchat and IGTV, as well as highly engaging shortform content on Instagram and TikTok.

Based in NYC, Overtime is funded by top VC firms, industry leaders, and athletes, including Andreessen Horowitz, Spark Capital, Sapphire Sport, Bezos Expeditions (the personal investment company of Jeff Bezos), Micromanagement Ventures (the family of the late David Stern), Black Capital, Morgan Stanley Counterpoint Global, Blackstone Strategic Partners, PROOF, Gaingels, Alexis Ohanian, Drake, and 30+ NBA stars including Carmelo Anthony and Kevin Durant.

**What You'll Do**

Youll work most closely with our Director of Operations and Technology to help support day-to-day IT support, including new hire onboarding, equipment inventory and vendor management and staff troubleshooting. This role would include the following and more:

* Connect with everyone at OT - support onboarding and equipment setup for new hires, manage various requests from existing teammates and share updates with the entire team year-round

* Troubleshoot day-to-day staff IT, access and equipment issues in-person and remotely in a friendly, positive, and time-sensitive manner

* Help educate staff on equipment upkeep and best practices to improve long-term performance

* Conduct periodic reviews of software and technology services to minimize major incidents and maintain a log of known issues and solutions

* Assist in managing relationships with vendors and own inventory of supplies, ensuring we have available stock of the right equipment to support existing staff and new hires

* Maintain all OT software accounts for all departments, issuing and revoking credentials, tracking who has access to what, and owning billing and cost management

* Assist in setting up new hires with email credentials, Slack, and other necessary licenses or software packages, working directly with new hires on their Day 1 to ensure a seamless transition to Overtime

* Support the Operations and Tech teams with office layout and desk setup for teammates transitioning back to the office after working remotely

* Demonstrate and foster a collaborative team approach and interact well with all functions and management providing consultation and expert advice

* Stay flexible and creative - everyone on the OT Operations team manages a wide range of projects. This role may include developing an internal staff directory for employee resources, managing the implementation or transition to new tech vendors, and other tasks as needed.

* 10% of your job includes pitching new ideas related to improving IT operations, internal communication, and more -- and then making them a reality

**Who You Are**

* 2+ years experience in IT operations or related role preferred

* Expert level knowledge of Apple products and Mac OS required, knowledge of jamf is a huge bonus!

* Proficient in various technology and software tools, especially with Google Business Accounts (including Gmail, Google Calendar, Drive), Microsoft Office applications, document storage, and video-conferencing software

* Network or systems experience not needed but a plus

* Startup experience is a MAJOR bonus

* Hyper organized - youre meticulous about order and managing details

* Love to multitask - you're able to manage priorities and you're eager to work on multiple projects at a time

* You're a DOER - you're a proactive problem solver and believe no task is too small when it comes to helping the company and the team

* Excellent written and verbal communication skills

* Team player - you're a people person with a positive attitude and eager to work with teammates across the entire company

* A creative thinker with an ability to suggest improvements

* Flexibility to adjust to new tasks as company or IT needs change

* Youre willing and able to work on-site in the NYC office Monday through Friday

* May require lifting boxes 10-20 lbs+

* You love a fast-paced, ever-changing environment

* Passion for sports a plus

**NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS:** In connection with your application, we collect information that identifies, reasonably relates to or describes you ( Personal Information ). The categories of personal information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as candidate for potential or future employment or other types of positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and company policies.