Visitors of the Cranberry Capital will find Three Bears Resort as an excellent choice for those seeking endless fun at an affordable rate. Our full-service resort features a 60,000 sq ft indoor waterpark that is perfect for kids of all ages. Make your next employment opportunity a memorable one at Three Bears Resort! We are seeking an individual with a high level of professionalism and effective decision-making to be a Night Auditor/Overnight Guest Service Agent, responsibilities include checking guests in, handling inquires about the property and reservations, reconciles all accounts and end of business day tasks. Ideal candidates will have prior customer service experience, prior overnight experience, posses the ability to work independently, and able to work during the hours of 11pm and 7am. Applicant must have strong interpersonal and administrative skills. Key Requirements/ Qualifications:
- Successful history as a front desk agent/night auditor or related customer service experience.
- Advanced math skills, general understanding of accounting procedures.
- Flexible schedule to meet business needs.
- Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
- Ability to maintain a composed, gracious and professional attitude.
Responsibilities:
- Reconciles all accounts, balance cash drawers, make necessary corrections as needed
- Accommodate and anticipate guests needs, respond promptly and professionally.
- Acts as the information liaison for the property and guests using all communication avenues.
- Complete night bucket check against PMS system to ensure that all guest information is accurate, matching the registration card against their reservation.
- Process and collect payments, accurately adhering to all cashier procedures.
- Maintain a clean and neat front desk area.
Benefits such as:For all team members:
- Eligibility to enroll in the 401(k) after 6 months of service.
- 100% match at 3% contributions, 50% up to 5%.
- Paid Time Off - Sick & Vacation
- Holiday Pay
- Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
- Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.
For regular full time team members/leadership team:
- We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.