Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests.
PAY: $16.50
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assigns guest rooms, checks guests in and out in accordance with current policies and procedures.
- Manages cash flow in assigned bank and performs account postings with accuracy.
- Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
- Processes guest accounts upon check-out in an efficient and accurate manner.
- Provides excellent guest service and handles all special requests and complaints not requiring a supervisor or manger until guest is completely satisfied.
- Operates the PBX switchboard on assigned shift.
- Utilized property radio system to contact various departments and staff.
- Responsible for in depth product knowledge, anticipating & delivering on guest's needs, and closing reservations sales.
- Handle multiple inbound phone calls from guests seeking hotel room or group reservations.
- Accurately input guest information into Resort computer system.
- Perform other duties assigned.
EDUCATION AND EXPERIENCE
High school diploma or GED required. Good communication skills, ability to perform in a fast paced environment. Preferred hospitality experience or minimum 6 months customer service experience. Must be flexible with available shifts.