Job Location : Newark,NJ, USA
Job Summary
This role is a first level leader, as a working supervisor, that can oversee up to 5 associates in the lower nomenclatures performing a broad ranges of program implementation duties
? Oversee the performance of vendor(s), both office and field, that have been contracted to deliver
program services
? Manage employee performance
? Ensure vendor and employee compliance with safety protocols and practices
? Lead and participate in cross-functional teams, including other RES members, Customer Care,
Contracting, Procurement, Legal, Marketing, IT etc, as required to deliver program services
? Enhance program delivery/customer experience and resolve business/customer issues
? Develop and maintain the processes for implementing energy efficiency projects and programs in accordance with requirements for BPU approved programs
? Provide oversight for business controls, process improvement and compliance
? Ensure accurate invoice processing
? Identify and implement process improvements and automate where possible
? Monitor program Key Performance Indicators to ensure program delivery meets business plan
expectations
? Prepare and present program and project status reports to senior management
? Assist with special projects as necessary
? This leader must foster an inclusive work environment and respect all aspects of diversity. Must
demonstrate and value differences in others' strengths, perspectives, approaches, and personal choices
? During storm restoration efforts, may be required to perform functions outside of routine duties
and on a schedule that may be different from normal operations
Job Specific Qualifications
Required
Desired: