A Food Runner is in charge of the set-up and maintenance of food station and kitchen area. This task is to be handled in an efficient, neat, friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.What will I be doing?A Food Runner is in charge of the set-up and maintenance of food station and kitchen area. This task is to be handled in an efficient, neat, friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Expedite all food orders that come out of the window in a timely manner. Make sure that allorders are fulfilled and all modifications to the food orders have been done correctly by the Culinary/Kitchen staff. In addition, prep and maintain cold foods such as salads and fruits. You are to ensure that all food presentation is served nicely and consistent. The presentations need to be servable and meet our outlet standards. Deliver all baskets to the correct table that is on the ticket in a timely manner. Ensure guest satisfaction and that the food presentation meets the guest's needs.
- Prep side work: Ranch dressing in the 2 oz. portion containers. Restock Asian slaw in 4oz. portion containers. Restock bags of tortilla chips, potato chips, packets of Oreo cookies, forks, knifes, spoons, dressing and condiments on a regular basis.
- Keep the condiment products in the back storeroom organized and stocked. Provide the Manager on Duty a daily order for perishable products.
- Cleanliness: Sanitize all food areas and surfaces on a daily basis. Ensure that the reach-in coolers are cleaned thoroughly daily.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Must have basic knowledge of food preparation, service standards, guest relations and etiquette.
- Ability to read, write and speak the English language sufficient to understand menus, and communicate with guests.
- Ability to remember and recite food items.
- Ability to transport large plates/baskets weighing up to 50 lbs. through a crowded room and replenish food on a continuous basis throughout shift.
- Ability to lift, bend, stoop, walk, push/pull heavy equipment and stand for extended periods of time.
What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:• Medical Insurance Coverage - for you and your family• Vision, Dental, Life and Disability Insurance• Mental Health Resources• Sick Pay - Paid Time Off, 1 hour accrued after 40 hours worked• Vacation - Paid Time Off, 40 hours awarded after first year of employment• Go Hilton travel discount program: 100 nights of discounted travel per calendar year • 401(k) plan• Pension plan - Hilton to put $1.29 per hour you work• Access to your pay when you need it through DailyPay• Complimentary Duty Meals served in our Team Member Restaurant• Employee Assistant Program• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)• Career growth and development • Team Member Resource Groups• Recognition and rewards programsHourly Rate Range: The Hourly Rate Range for this role is $19.22-$21.36 plus tips and is based on applicable and specialized experience and location.