Position: Front Desk Agent- 2nd Shift Job Purpose: Welcome and serve guests by providing an excellent guest experience. Job Summary: Welcomes and registers guests, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.Duties
- Welcomes guest by greeting, answering questions, responding to requests.
- Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
- Authorize credit cards or obtain cash for the duration of the stay.
- Directs guest to room by showing location on resort map.
- Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
- Provides concierge duties to guest by answering inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
- Maintains records by entering room and guest account data.
- Collects revenue by entering services and charges, computing bill, secure payment.
- Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
- Secures guest's valuables by processing lost and found to the housekeeping department.
- Contributes to team effort by accomplishing related results as needed including extra duty requests from manager.
Qualifications
- Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
- High School Diploma or equivalent experience.
- 2nd shift availability (3pm-11pm)
Physical Requirements
- Lift up to 10 lbs.
- Sit and/or stand long periods.