Deskside or Desktop Support
: Job Details :

Role: Deskside or Desktop Support Location: Nashville, TN - Onsite Hire Type: Fulltime - Permanent Need to have 5+ years of experience and knowledge in Troubleshooting software's, printer, projectors, and issues over remote and over call support to customers. Experience and knowledge in Troubleshooting laptop, desktop and printer hardware issues. Experience in Executive and site support analyze, troubleshoot, and evaluate computer network problems on Wi-Fi devices and network issues. Understanding of End User Remote support, and when necessary, onsite support or dispatch Provider support specialists to provide Authorized Users with operational and technical support to resolve Incidents and meet the Service Levels. Experience in support for installation, troubleshooting and maintenance of software and hardware in the Warehouse centers, Printer, scanners, and other specialized systems High level understanding of the Networking Concepts Respond and resolve IT related issues over the phone and tickets Installation of operating system and user applications Troubleshoot hardware and software issues Configure, maintain, and troubleshoot printers of all types including laser, thermal, and impact Developing, documenting, and maintaining deskside operations and administration procedures in the Policies and Procedures Manual. Providing additional resources, as needed, during Critical Situations. Ability to explain technical issues to technical and nontechnical employees and customers. Resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support Comptia A+ Certification is requried Prashant Singh Sr. Account Manager - Enterprise Business Net2Source Inc. Direct # (201) ###-#### | Board # (201) ###-#### Ext. 509 | Fax: (201) ###-#### Office: 270 Davidson Ave, Suite 704, Somerset, NJ 08873 LinkedIn: Website: