Overview:
Summary Statement:
The Sr. Resort Executive Host, develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. Sr. Resort Executive Host will assist with our clientele. The ideal candidate for this position should have a passion for meeting and assisting gaming/non-gaming resort guests.
Job Duties:
Primary Job Duties: Includes but is not limited to:
- Handle all aspects of the guests visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for guests.
- Cultivate and identify patrons with incremental spend throughout the resort.
- Assist international clientele.
- Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
- Provide information to team and property leadership related to guest feedback, suggestions, concerns or issues.
- Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications:
Qualifications: Includes but is not limited to:
- Ability to effectively communicate in English.
- Ability to effectively communicate in one or more foreign language.
- Ability to work varied shifts, including nights, weekends, and holidays.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Strong existing following of mass premium and high-end patrons.
- Experience working in a large, luxury resort setting.
- Resort Marketing or premium customer hosting experience.
Minimum Education and Experience:
- At least 21 years of age.
- High school diploma or equivalent.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Ability to obtain the following:
- Nevada Gaming Registration