Job Location : New York,NY, USA
Customer Service Representative in New York, NY at Vaco **Location:**
**Experience:**
Not Specified **Job Description**
**Attention all Customer Service Representative's, apply now! If you have 2+ years supporting customers and providing solutions, APPLY NOW!**
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
**Customer Service Representative Responsibilities:**
* Maintaining a positive, empathetic, and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments, and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.
**Customer Service Representative Requirements:**
* High school diploma, general education degree, or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Comfortable using computers.
* Experience working with customer support.
Customer Service Professionals, working with Vaco gives you an **advantage over your competition** through relationships with the human resources manager and hiring managers directly. We are currently looking to fill our client's position and we want to hear from you! Think of us as an advocate who will **promote your strengths** and prepare you for your interviews supplying you with key info on our client.
Our recruiters will be able to provide **great insight** about trends in the market-keeping you up to date on compensation expectations, company culture and **growth opportunities**. If your background is in accounting and you want to partner with the best, apply today!