Description of the Role: The customer service professional will play a vital role in providing exceptional customer service in the Chevrolet service department at Stanley. They will be responsible for assisting customers with inquiries, concerns, and service requests, ensuring their overall satisfaction. Responsibilities:
- Interact with customers in a professional and friendly manner.
- Address customer inquiries, concerns, and service requests promptly and accurately.
- Manage and resolve customer complaints, aiming to provide the best solution and ensure customer satisfaction.
- Coordinate with other service department staff to effectively meet customer needs and expectations.
- Provide accurate information about Chevrolet products, services, and warranties to customers.
- Assist in scheduling customer appointments and coordinating service appointments with technicians.
- Maintain customer records and update them as necessary.
- Collect customer feedback to identify areas for improvement in service quality and customer satisfaction.
Requirements:
- Prior experience in customer service is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Proficient in using customer service software and tools.
- Knowledge of Subaru products and services is a plus.
- Ability to work flexible hours, including weekends.
- High school diploma or equivalent.
Benefits: Stanley offers a competitive salary, as well as a comprehensive benefits package, including health insurance, retirement plans, paid time off, and employee discounts on Chevrolet products and services. About the Company: Stanley is a reputable company located in Belfast, Maine. We are dedicated to providing excellent customer service and maintaining high standards in automotive care. Join our team and be part of a dynamic and customer-centric organization.