Description JOB SUMMARY: The Staff Registrar is responsible for assisting with handling registration and maintaining the integrity of students' personal information and academic records. This position will play a key part in the implementation of student management programs, including testing programs with different student populations.CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:
- Acts with integrity, honesty, and knowledge to promote and preserve the culture, values, and mission of LECOM;
- Acts as administrative representative with faculty, staff, and visitors in a professional, friendly manner at all times;
- Maintains confidentiality, professional appearance, and pleasant demeanor;
- Works with the Registrar and Assistant Registrar to manage activities and assist with organization in the Registrar's office;
- Serves as a content expert and accepts responsibility for the management of student records;
- Advises and consults with administration and management regarding operational problems in the Registrar's office;
- Works with the team to resolve problems regarding academic student records;
- Provides resources on graduation and degree requirements;
- Issues transcripts and grades, verifies enrollment, loan deferments, and insurance forms, and issues background checks;
- Holds counseling sessions with students at the time of registration or during the course of the academic year;
- Interviews parents, faculty and students with special requests related to admission and registration;
- Performs data entry and archives files or transcripts;
- Participates in the organization of interviews, on-campus visitation, open houses, white coat, commencement, and other departmental programs;
- Participates in service unit goals setting and continuous improvement;
- Serve on school committees as required and provides administrative support to standing and ad hoc committees as required by the Registrar;
- Documents completion of training of tasks and responsibilities;
- Assists with assessment processes;
- Assists with aspects of financial aid;
- Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for the overall department;
- Maintains regular and punctual attendance;
- Contributes directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;
- Participates in scholarly activity so to enrich and broaden the student learning experience;
- Commits to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and
- Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the Registrar's office and the Institution.
EEO/AA/M/F/Vets/DisabledMinimum Requirements KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Effective communication skills, both written and verbal;
- Experience with Ellucian Banner software;
- Knowledge of academic and student records terminology;
- Knowledge of the protocols and procedures in Institutional education;
- Publication, layout, and critical thinking skills;
- Ability to develop and implement procedures;
- Demonstrable accuracy concerning daily work assignments;
- Good public relations and marketing skills;
- Ability to work effectively under pressure in a fast paced environment;
- Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism;
- Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile;
- Organizational skills, must be accurate and attentive to detail;
- Ability to maintain an established work schedule; assess and prioritize multiple tasks and demands;
- Interpersonal skills to include tact and diplomacy;
- Organizational and planning skills, including attention to detail and follow-through;
- Strong computer literacy and accurate data entry skills;
- Maintain confidentiality of work-related information and materials;
- Establish and maintain effective working relationships;
- Knowledge of the protocols and procedures in Institutional education;
- Ability to learn quickly;
- Ability to understand and carry out oral and written instructions and request clarification when needed;
- Flexibility to accept other duties needed/assigned for the department needs;
- Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;
- Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and
- Ability to accept work directives from managers and supervisors in a respectful and cooperative manner.
MINIMUM QUALIFICATIONS:Education and experience equivalent to: a Bachelor's Degree is required. Previous educational or similar experience preferred. Experience handling student records and working with Banner or similar educational software is highly preferred.