Customer Service Representative (Sales and Related)
: Job Details :


Customer Service Representative (Sales and Related)

Pride Global

Job Location : Hyannis,MA, USA

Posted on : 2024-09-23T05:21:16Z

Job Description :

Responsibilities:

  • Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.
  • Process customer bills, adjustments, and payments within the billing software program.
  • Answering general phone calls, transfer calls, questions, filing, enter data.
  • Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
  • Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.

Requirements:

  • High School Diploma or equivalent required
  • 1-2 years of experience in office customer service
  • Excellent telephone skills
  • Good interpersonal skills
  • Good computer skills and knowledge of Microsoft Word and Excel
  • Good problem-solving abilities
  • Valid driver's license
  • Able to multi-task and prioritize work
  • Able to work under pressure and respect deadlines
Apply Now!

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