Are you ready to take on the role of General Manager at Troubadour Hotel New Orleans, A Tapestry Collection by Hilton property, leading the growth and operation of a cohesive and dynamic team? We are looking for a forward-thinking leader with a proven track record in hospitality.
As our General Manager, you'll drive our commitment to exceptional guest service, implement effective management practices, and serve as the vital link between the hotel, its owners, and corporate partners. Step into this dynamic position and foster a culture of excellence.
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
- Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
- Serve as primary liaison with hotel owners and corporate entities
What are we looking for?
Basic Qualifications:
- A minimum of 3 years General Manager or 5 years Hotel Manager/Executive Committee/AGM experience at a Full Service Property.
- Proven ability to enhance guest services, implement solutions to elevate RevPAR, and develop strategies to meet goals and metrics
- Thorough understanding of revenue management and commercial strategies
- Ability to build and maintain successful ownership relationships and partnerships
- Thoughtful people leadership skills with proven success in building a strong service culture
- Hilton brand experience highly preferred
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