Information Technology Help Desk
: Job Details :

Responsibilities:

● Manage and track inventory for new PCs, returned PCs, loaner PCs (including VIP

loaners), and related equipment.

● Prepare PCs for deployment, including installation, configuration, and setup for new

hires or replacements, and follow up on user account activation with HR.

● Conduct testing of new PC models for application compatibility and performance, and

create new installation images.

● Upgrade and replace PC parts, and handle shipping, tracking, and inventory

management of IT equipment.

● Perform software and hardware troubleshooting, including peripheral devices, VDI,

email systems, and PC applications.

● Monitor VDI status and provide support for VDI-related issues, including software and

hardware integration.

● Perform manual malware scanning, ensure anti-virus software is operational, and

troubleshoot network issues.

● Set up and configure peripheral devices, and manage data transfers and recovery from

failed storage devices.

● Update security systems on user PCs and escalate issues to the Information Security

team as needed.

● Provide support for VIPs and prioritize their requests, both locally and remotely,

including emergency support.

● Collaborate with Property Management, Audit, and Legal teams for PC disposal, data

management, and audit requirements.

Qualifications:

● Bachelor's degree in Computer Science, Information Technology, or a related field.

● Proven experience in IT helpdesk support or a similar technical support role.

● Proficiency in troubleshooting hardware and software issues.

● Strong verbal and written communication skills to effectively interact with users and

teams.

● Bilingual in Korean and English preferred.