Job Location : Baltimore,MD, USA
As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.Total RewardsConstellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays and sick days and much more
Primary Purpose of PositionReceives inbound calls from customers who want to cancel their service contract and other related services. Places outbound calls to &ldquowin-back&rdquo customers who have previously canceled and as a sales follow up for commodity products. Qualify and sell/re-sell contracts using benefits /value approach and incentive discounts by phone. Process each sale and coordinate with respective groups. Responsible for various administrative duties in relation to sales.
Primary Duties and Accountabilities· Verbally describes, promotes and sells service related contracts, products and services (service contracts, surge and gas and electric commodity.)· Evaluates current contract and recommends suitable service contracts explaining important benefits and cost / benefit relationships.· Keeps abreast of latest product coverage and pricing by studying contracts and terms and conditions and works closely with the Marketing Department Representative for updates concerning Constellation Home contracts as well as competition.· Maintains an acute awareness of competition for feedback to management and to enhance &ldquovalue&rdquo selling. In addition, garners the customer&rsquos intent for cancel and provides timely feedback to manager.· Evaluates customer&rsquos issues regarding billing disputes and refers to appropriate parties for resolution.
Minimum Qualifications· Knowledge:· Knowledge of Constellation Home products and services.· Knowledge of Sales· Proficient in Microsoft Office Suite.· Knowledge of Great Plains, Viryanet and CRM a plus.· Skills/Abilities:· Ability to communicate effectively verbally and in writing with proven customer service skills.· Ability to work independently and handle multiple tasks accurately.· Qualifications: High School Graduate or equivalent with minimum of 5 years work experiences preferably in sales and retention.· Competencies: Nights and weekends are required, including every Saturday. May perform other duties as assigned.