Customer Service AssistantApplication Deadline: 11 October 2024 Department: Every Word Code Employment Type: Full Time Location: Charlotte, NC Compensation: $17.00 - $23.00 / hour DescriptionLocation: Charlotte, NC Job Type: Full-time Reports to: Customer Service Manager / Supervisor We are seeking a friendly, detail-oriented, and dedicated Customer Service Assistant to join our team. The successful candidate will act as a liaison between our customers and the company, addressing inquiries, resolving issues, and ensuring an exceptional customer experience. This role involves communicating with customers via phone, email, live chat, or in person. Key Responsibilities
- Customer Support: Respond to customer inquiries via phone, email, live chat, or in-person interactions in a professional and timely manner.
- Feedback Management: Gather and document customer feedback to help improve products, services, and overall customer experience.
- Team Collaboration: Work closely with other departments, such as sales, marketing, and technical support, to resolve complex customer issues.
- Problem Solving: Identify potential customer concerns and take proactive measures to address them before they escalate.
- Upselling and Cross-Selling: Where appropriate, suggest products or services that may better meet the customer's needs.
- Adherence to Policies: Follow company guidelines, processes, and procedures to ensure consistent service.
Skills, Knowledge and Expertise
- Education: High school diploma or equivalent (required); Associate's or Bachelor's degree in a related field (preferred).
- Communication: Excellent verbal and written communication skills.
- Problem-solving: Strong ability to handle customer concerns with empathy, patience, and a solutions-oriented approach.
- Technical Skills: Proficiency in Microsoft Office Suite, CRM systems, and ability to learn new software quickly.
- Time Management: Ability to manage multiple tasks and prioritize workload in a fast-paced environment.
- Team Player: Ability to work effectively in a team as well as independently.
Benefits
- Comprehensive health, dental, and vision insurance.
- Paid time off and holidays.
- Retirement plan with company match.
- Professional development opportunities.
- Fun and creative work environment.