International Service Specialist Location: Parsippany NJ, United States (US)
Job Function: Supply Chain Management
Career Level: Professionals
Company: Roehm America LLC
WHO WE ARE We are a leading supplier of methacrylate chemistry. As a global company with around 2,900 employees, we are represented on four continents. We serve a global market with our MERACRYL methacrylates and PMMA molding compounds under the PLEXIGLAS brand (in the Americas registered under the trademark ACRYLITE), which we manufacture in our worldwide production network. Our products supply growth markets including the automotive, construction, and medical technology industries. Rhm is committed to operating with social responsibility, and sustainability forms an integral part of our business strategy. We view our employees as our strength, and we value diversity and inclusion. If you thrive in an environment where individual contributions are both visible and recognized, Rhm may be right for you.
WHAT THE ROLE DELIVERS The International Service Specialist will provide exceptional service to the internal and external international customers of the Methacrylate Resins, Bulk Monomers, and Molding Compounds business units of Roehm America LLC.
WHAT YOU WILL DO - Conduct business and operate at all times with safety, environmental and industrial hygiene concerns as the first priority.
- Manage all international sales/intercompany sales Duties including (but not limited to) responding to customer inquiries in a timely manner, entering sales orders with accuracy and maintaining sales orders as needed. Utilizing online tools to obtain inventory levels, customer prices and product information as needed.
- Responsible to detect, troubleshoot & resolve all issues that develop from international shipments including (but not limited to) ISF, customs clearance, inland transport & equipment disposition. Perform root cause analysis and initiate process changes & training to prevent recurrence.
- Create & maintain SLI documents for all international customers. Coordinate with sales, procurement, and logistics to obtain all relevant information for SLIs development and submission to customs brokers and freight forwarders.
- Manage and coordinate activities of customs brokers and freight forwarders to assure they effectively deliver the services required for all Methacrylates import/export shipments. Communicate BL procedures, product information and shipment details as required. Control the processes for audit payment of invoices for these 3rd party services.
- Maintain processes to provide transparency of all import & export transactions related to sales orders and intercompany sales orders of business units Bulk Monomers, Molding Compounds, and Methacrylate Resins. Assure that SAP information (shipment status, booking number, vessel name, and ETA to port) is accurate & complete.
- Coordinate issuance of Certificates of Origin, for NAFTA and non-NAFTA. Prepare specific trade documents for FDA, USDA or other regulatory authorities. Prepare and issue End Use Certificates, Shippers Certificates, Manufacturers Certificates, etc. as needed.
- Develop and maintain BU-PP Import, Export, and Airfreight Shipment Routing Procedures. Maintain access to transport rate data, including pre-carriage / on-carriage, obtaining frequent updates from Procurement Services Logistics colleagues (NAFTA and Global). Provide rate / service quotation to BLs and coordinate audit / payment of resulting of transport invoices as required.
- Support TCM (Trade Compliance Manager) with providing information as it relates to Duty drawback activities
- Provide Logistics support for project related international shipments or international shipments of specialized commodities.
WHAT WE ARE SEEKING - Bachelor's degree with 5 years of international customer service/ equivalent work experience in a Chemical Company.
- 5 years of experience in Freight Forwarding, Customs Brokerage, Ocean Transportation, International Supply Chain Management, or International Logistics
- Multilingual preferred (Spanish/German) but willing to work to work with a qualified candidate.
- Ability to assimilate and clearly communicate complex concept such as trade regulations and customer requirements with precision.
- Literacy in SAP Procurement, Purchase & Sales Order transactions.
- Knowledge of, Import & Export regulations, Ocean freight carrier processes and international air shipment process and International incoterms and customs process.
WHAT WE OFFERCompetitive compensation and a benefits package that you'd expect from a global company: competitively priced medical, dental and vision: 401k with company match and separate company funded retirement account equal to 6% of your pay; life and disability insurance, a strong paid off time off plan; and a range of elective insurances at group rates to cover some of life's curveballs.... and much more. You can find an overview of our benefits on our careers page.
YOUR APPLICATIONSounds interesting? Learn more about us and apply here: Realize your dreams at Rhm!If you have any questions regarding your application or the application process please contact Kristina Harris at ...@roehm.com and refer to the Requisition ID cited below.Rhm actively strives to find the most qualified candidates, and takes pride in being an equal opportunity employer. Our goal is to foster a workplace where talent and skills are the only criteria for employment, and where diversity is valued and respected.
YOUR APPLICATION Sounds interesting? Learn more about us and apply here: Realize your dreams at Rhm! If you have any questions regarding your application or the application process please contact Kristina Harris at ...@roehm.com and refer to the Requisition ID cited below. Rhm actively strives to find the most qualified candidates, and takes pride in being an equal opportunity employer. Our goal is to foster a workplace where talent and skills are the only criteria for employment, and where diversity is valued and respected. Requisition ID: 3269