Job Summary:
- The Territory Service Specialist onboards newly generated accounts in a predetermined geographic territory. Primary focus being outpatient clinics who see a high volume of infections. Key responsibilities include educating, servicing, and training existing customers on company offerings. Identifies new business opportunities by developing existing relationships and cold calling prospective accounts. Assists the Territory Sales Director in assigned territory as needed.
Essential Responsibilities/Duties:
- Travels throughout assigned territory under direction of the VP of Sales to call on current customers and to solicit new and profitable business
- Responsible for assisting in growth of new and current business
- Schedule and execute in-service training at customer sites
- Train clinic staff in proper processing of requisitions and sample collection procedure
- Ensure all customers are adequately always stocked with appropriate supplies
- Plan and execute visits to existing accounts in the territory on a regular basis
- Identify, communicate, and help resolve any service issues, billing issues or customer complaints
- Schedule and/or arrange UPS/FedEx/Courier pick-ups from offices
- Depending on location travel required up to 50%
Qualifications:
- Education -
- Bachelor's degree in business or relevant field of study; or an equivalent level of education and experience
- Competencies/Skills -
- Able to independently research, organize, multitask, and prioritize work
- Exceptional verbal/ written communication skills
- Experience -
- 1+ years documented successful sales numbers, B2B, or medical sales
- Prior sales or customer service functions
- Certifications/Licenses -
- N/A