Job Location : Urbandale,IA, USA
Overview
We're seeking a Customer Service Disputes Agent to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients, guarantors, affiliates and external agencies. The disputes may include but are not limited to de-escalating patient billing disputes, resolving insurance processing issues, patient care concerns, investigating services performed, coding reviews and collecting self-pay accounts receivable.
Location: Remote,with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Hours: Monday-Friday, 8:00am-4:30pm
Why UnityPoint Health?
* Commitment to our Team - For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
* Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
* Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
* Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
* Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
* Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.
Visit to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities
What You'll Do:
The agent is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate Central Billing Office (CBO) resources to resolve account questions. Agents are to be professional and courteous at all times, creating a positive image for UnityPoint Health and following our FOCUS values, work as a team player supporting our vendors and UnityPoint staff to complete all tasks in the most efficient manner.
Qualifications
What You'll Need:
Education:
Required:
* High School Diploma or Equivalent
Education:
Required:
* A minimum of 2 years' experience in a customer service call center environment.
* A minimum of 2 years' medical billing experience.
Preferred:
* Data entry skill level- minimum of 40-50 words per minute.
* Bi-lingual
* Prior experience in a third-party collection or medical collections and knowledge of industry terminology, principles and procedures is highly preferred.
Knowledge/Skills/Abilities:
* Ability to use de-escalation practices for escalated disputes.
* Ability to understand and apply guidelines, policies and procedures.
* Must possess the ability to read, write and communicate in English.
* Ability to communicate effectively both verbally and in writing.
* Interpersonal skills
* Basic computer skills
* Motivation Teamwork Customer/Patient focused Professionalism
* Strong organizational skills
* Requires knowledge of state and federal healthcare laws and regulations.
* Strong attention to detail and accuracy.
* Ability to learn and master multiple computer and phone systems quickly.
* Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates
* Area of Interest: Patient Services;
* FTE/Hours per pay period: 1.0;
* Department: CBO- Single Billing Office;
* Shift: Monday-Friday, 8:00am-4:30pm;
* Job ID: 154233;