SUMMARY The job of a Service Technician is a critical one. Roadtec equipment is sold all over the world and Service Technicians are expected to service the customers in their service coverage area as well as travel to whatever destination is necessary to meet the needs of the customer.A Service Technician performs diagnostic evaluations and analyzes customer complaints in order to resolve any equipment performance issues and bring equipment back into good working order under the direction of the Service Manager.ESSENTIAL DUTIES AND RESPONSIBILITIES (may include but not limited to)
- Communicate with customers regarding equipment performance issues, time required to repair, etc.
- Train customer personnel in operation and maintenance of equipment
- Observe and listen to mechanical devices in operation to locate causes of trouble
- Set up and conduct tests under operational conditions in order to correct or improve performance and other factors
- Plan work procedure
- Dismantle devices to gain access to and remove defective parts
- Examine form and texture of parts to detect imperfections
- Inspect used parts to determine changes in dimensional requirements
- Adjust functional parts of devices and control instruments
- Perform on-site welding and fabricating where required
- Repair, rebuild or replace defective parts
- Install special functional and structural parts in devices
- Lubricate and clean parts
- Start devices to test their performance
- Order parts for machines when required
- Inspect, troubleshoot and repair electrical systems
- Assist customers by phone with technical problems and works with Parts Department to ship necessary parts to customers in a timely manner
- May lead, direct and/or supervise the work of customer employees
- Write complete and accurate service reports and submits to service department
- Assist with and attends trade shows as needed
- Always keep a clean, well-maintained and safe vehicle
- Submit weekly expense reports with no report aging over thirty (30) days old
- Project positive company image by interacting with fellow employees, customers and management in a cooperative, supportive and courteous manner; displays professional attitude; complies with company dress code
- Communicate with individuals at all levels within the organization
- Document assigned tasks as required
- Perform work according to supervisor's directives when requested
- Follow and actively support all company policies and procedures, to include a primary emphasis on safe operations
- Follow proper safety procedures at all times
- Wear personal protective equipment as required by company, customers and/or state DOTs
- Clean work area daily
- Perform other duties as assigned
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.MINIMUM EDUCATION and/or EXPERIENCE REQUIREDExperience
- One (1) year of experience in the troubleshooting, repair and maintenance of heavy construction equipment
- Strong mechanical and/or electrical background
- Engineering drawing and schematic reading and interpretation skills
Education
Additional Qualifications:Service Technician I: Must meet minimum qualifications and become familiar with duties listed in job description.Service Technician II: As with Service Technician I, plus demonstrated ability to diagnose and repair at least one (1) type of heavy road construction equipment in Astec's product line (e.g., paver, Shuttle Buggy, milling machine or stabilizer), consistently and satisfactorily follow directions and produce product that meets company quality standards within company-specified deadlines and perform duties. Must have successfully completed Introductory Period.Service Technician III: As with Service Technician II, plus demonstrated ability to diagnose and repair a variety of heavy road construction equipment in Astec's product line (e.g., paver, Shuttle Buggy, milling machine or stabilizer), consistently and satisfactorily complete all duties listed in job description within company-specified deadlines. SKILLS AND ABILITIES REQUIRED
- Ability to work satisfactorily as a team member
- Strong interpersonal, communication and presentation skills (both verbal and written)
- Excellent customer-relations skills
- Ability to operate or be trained to operate heavy roadbuilding equipment
- Ability to conduct occasional customer demonstrations of roadbuilding machinery within six (6) months of employment
- Ability to handle sudden changes in project/priority and multiple tasks simultaneously in a positive fashion
- Ability to set, adjust and change daily priorities
- Ability to manage conflict and resolve issues in the most positive fashion for all parties concerned
- Ability to identify problems or potential problems at the functional level and make recommendations and/or decisions to resolve them
- Good organization and time-management skills
- Willingness to accept responsibility and take on new challenges
- Ability to exercise discretion and independent judgment on a customary and regular basis
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively to customers and/or employees of organization
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and apply to practical situations
- Knowledge and understanding of US standard measurements
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
OTHER REQUIREMENTS
- Twenty-one (21) years of age or older (for car rental purposes)
- Pre-employment drug screen, physical and background check
- Dependability
- Must provide all tools needed to repair both electrical and mechanical systems on heavy equipment
- Willingness be on call at all times
- Willingness to train in Chattanooga, Tennessee with expenses being paid during training
- Must reside in or be willing to relocate to a region of the US convenient to the service coverage area at his/her expense after training if required
- Flexibility to work additional hours when required
- Extensive travel (one to two weeks or more at a time including some weekends)
- Willingness to travel within the US and abroad as needed
- Required to visit road construction sites
- Valid driver's license and ability to safely operate a motor vehicle
- Required to carry $100,000/$300,000 liability insurance coverage on any personal vehicle used for company business. Mileage reimbursed through expense reports submitted to the Company's accounting department.
- Sufficient personal financial resources to make credit-based travel arrangements, etc. between monthly company reimbursement cycles. Approved expenses will be reimbursed.
- Ability to obtain a passport if required
PREFERENCES
- Welding, hydraulic and pneumatic experience
- Experience in the asphalt industry, field of heavy road building and/or construction machinery industry
- Metric knowledge and understanding
SAFETY Astec Industries is dedicated to a culture of Behavior Based SAFETY and a Healthy Environment!
- Proficient in promoting safe and healthy work environment
- Adheres to established company policies and procedures paying special attention to safety regulations
- Wears personal protective equipment in accordance with training guidelines
- Maintain cleanliness in designated workspace by practicing 6S principles to reduce safety risks
- Attend a weekly department safety meeting
PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to remain in a stationary position a minimum of 25% of the time, move and frequently properly employ objects, tools and/or controls. The employee is frequently required to communicate and exchange accurate information. The employee is regularly required to reach and occasionally attain non-standard physical positions for varying amounts of time. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.The employee must regularly transport up to 50 pounds and occasionally transport up to 100 pounds. Lifting devices must be used or help must be requested for anything over 35 pounds whenever possible. Required to regularly ascend/descend, balance and work at various heights.Ability to frequently travel by land and/or air for extended periods of time.Ability to perform service work at any time day or night without assistance if required.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly exposed to a road construction job site and occasionally exposed to a shop manufacturing environment, climate-controlled office environment and/or trade show environment. Office environment exposures include regular telephone and computer use. The noise level in the office setting and trade show environment is usually moderate consistent with an office environment. Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, heights, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be required to work in high places and can occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection.Road construction job site exposures include exposure to climate conditions indicative of the geographic location and the season. Field duties require that the employee work in close proximity to heavy roadbuilding equipment (asphalt dump trucks, pavers, cold planers, material transfer vehicles, stabilizers, etc.) and traffic associated with a road construction site. The employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to high, precarious places, fumes or airborne particles, toxic or caustic chemicals, vibration and risk of electrical shock. The noise level in this environment is usually loud and may require hearing protection.The employee is occasionally exposed to travel hazards associated with automobile and/or airplane travel. Overnight and weekly travel is regular but two- to three-week travel to remote locales is required.EQUAL OPPORTUNITY STATEMENTAs an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order. This policy applies to all employment practices, personnel actions and all other terms and conditions of employment including but not limited to advertising, recruitment, selection, hiring, transfer, training and apprenticeship, promotion, upgrading, compensation, demotion, downgrading, layoff and determination, termination, overtime, access to benefits, education and social and recreational programs. The full cooperation of all employees and all levels of supervision is expected.