Job Location : Springfield,MA, USA
General Description:
The Scheduling Coordinator is responsible for coordinating the physician's schedule, NP/PA schedule, device schedule, and the patient's schedule. They are a liaison between the patients, physicians, staff, and the community-at-large. This position is responsible for appointment scheduling and front office duties as required by the health center.
Reports to: Medical Practice Manager
Salary/Status: Non-Exempt
Department: Front Office
Hours: 40hrs/week 8:30am-5pm, At least once weekly up to 6pm, including one Saturday rotation every month
Minimum Requirements:
* High school diploma.
* Previous experience with medical scheduling.
* Detail-oriented; able to work accurately and efficiently in a fast-paced environment.
* Bilingual, capable, sensitive, and articulate in conversational interpretation.
* Must possess the ability of positively interacting with patients, personnel, visitors and the general public.
* Must show discretion in the handling of confidential information.
* Must possess the ability to work independently, problem solve and make decisions when necessary.
* Ability to maintain composure and professionalism when exposed to stressful situations
* Strong organizational skills
* Computer literate in basic applications and data entry.
* Friendly, reliable, and professional both in behavior and appearance.
* Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public.
Principle Responsibilities and Duties:
* Schedules patient medical visits per established procedures. Confirms appointments, cancels appointments and notifies staff of appointment changes.
* Reviews schedules routinely to ensure proper slot utilization and increase opportunities for patient access. Discusses scheduling conflicts or problems with supervisors and offers solutions to improve.
* Continuously monitors schedule and provides updates throughout the day.
* Generates and utilizes wait lists and reschedules patient appointments as needed.
* Manages appointment work queue requests to ensure continuity of care.
* Provides direct support to the medical practice manager and handles scheduling requests
* Responsible for the accuracy and completeness of the data entry of patient information into the computer. This data entry includes various patient information, as well as relevant insurance.
* Efficiently intakes new patients; completes patient data entry, schedules new patient appointments, verifies insurance, collects required signatures, obtains ROI to collect historic patient records, provides warm handoffs to support teams.
* Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians.
* Ability to schedule appointments in appropriate appointment types.
* Make patient reminder calls in a timely fashion.
* Maintains confidentiality of all Health Center information.
* Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.
* Refer acutely ill patients to nursing for triage.
* Prepare reports as required.
* Carry out other tasks as requested in situations where participation may be required.
* Maintain work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the health center as viewed by the public.
* Performs all and any additional duties as assigned.
Physical Requirements:
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
JOB CODE: 10