We are seeking a Planner Scheduler to maintain various work schedules for our facility management team and service repair/maintenance contracts and contractors. This role will involve the scheduling of employees, contractors and service equipment maintenance to reduce costs without impacting the client and contract requirements. In addition to lowering costs and keeping the project on track, you must also make sure that our schedule is in line with all contract requirements and customer requests. Applicants are required to have at a minimum an Associate's degree in a business administration, but a Bachelor's degree is preferred. Applicants should have an excellent knowledge of the maintenance/construction industry. Time management and organizational skills are required skills. Ensures the effective execution of all maintenance work control processes by utilizing Client and CMMS systems. Plans and schedules the day-to-day activities of technical facility maintenance teams, work orders, purchase required parts, and well as requests and coordinates subcontracted service. Follows up with the client to assure customer satisfaction with work order and contract requirements. KEY ACTIVITIES AND RESPONSIBILITIES:
- Manage routine and emergency service requests for both daily incoming and afterhours calls and emails.
- Create work orders for all service requests, PM's, routine repairs and corrective action work
- Schedules and dispatches contractors and team members.
- Debrief tradesmen and team members after completion of each call.
- Respond to all messages left overnight, including emergencies.
- Maintain the schedules for Preventative Maintenance, Corrective and Reactive work orders
- Forecast workload for 30 days out
- Contact customers with a Parts Pending and/or Scheduling Access Pending status as for scheduling repairs and meeting contract requirements.
- Follow up on all pending work with team
- Maintain billing, scheduling and staging of materials, and database information
- Order various parts and equipment, as required.
- Maintain customer history files in CMMS
- Manage all manufacturer related warranties and parts.
- Manage service timecards and work orders to service schedule
- Coordinates service contractor's Preventative and Corrective maintenance scheduling with facility manager and customer.
- Schedules contractor activities for building access
- Manages all vendor invoices for accurate service dates, services performed, purchased parts and billed costs.
- Requisitions supplies and equipment necessary to complete preventative, corrective and reactive service
- Assure all work is document and work orders are closed in the CMMS. This includes all labor, materials and history is documented.
- Work with On-Site Manager, Service Manager and maintenance team to assure all equipment and preventative maintenance inspections have been inputted into the CMMS with Manufacturer's recommendations.
- Enforces all client, Inc. safety and risk management policies and procedures; reports all accidents and injuries in a timely manner and identifies and corrects unsafe work conditions with management oversight.
- Attends training programs (classroom and virtual) as designated.
- Perform other duties and responsibilities as assigned.
- Ability to adjust their work schedule, as needed.
Qualifications:
- Minimum associate's degree in business administration or construction/manufacturing/production related field, Bachelor's degree preferred.
- Facility Service contracting experience.
- Construction/Manufacturing Scheduling experience.
- Computerized Maintenance Management Systems (CMMS) and Building Management Systems (Client) experience.
- Experience in various Facilities/Construction disciplines (HVAC, Electrical, Plumbing, etc.) and Commercial Facilities Management.
- Completing records and reports related to building facilities and preventive maintenance programs.
- Strong time management, leadership and organizational skills.
- Five years minimum of related experience required
- Must be able to identify and prioritize multiple service requests/projects and perform work with a constant awareness of improving processes.
SKILLS AND APTITUDE
- Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
- Ability to maintain a positive attitude.
- Ability to communicate with co-workers and other departments with professionalism and respect.
- Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
- Must have computer skills including working with a CMMS System.
- Good attention to detail.
- Ability to work well under pressure.
- Excellent oral and written communication skills.
- Strong PC skills (Excel, Powerpoint, Word, Access)
- Ability to work on multiple projects with limited direction