Mailroom Clerk
: Job Details :

Job Description: Mail Specialist

IMPORTANT TO KNOW:

JOB SUMMARY:

Processes various outgoing mailing projects, including but not limited to folding, inserting, addressing and applying postage to mail pieces.

Adhere to quality requirements in order to ensure mail is prepared and submitted to the US Government Client and/or outside vendors according to postal standards.

This includes understanding postage rates as well as knowing the difference between various types and classes of mail.

Works closely with management to identify/implement Lean initiatives for continuous operational improvement.

Essential Job Functions:

On a daily basis collect, process, return and/or redistribute mail coming directly from Farmers campus, inner-office or via the US Government Client.

Special attention and responsiveness will be given to all time sensitive, confidential, critical and accountable mail.

Monitor and control various special or daily projects to completion. This includes understanding scope, asking clarifying questions, and ensuring service level agreements and

commitments are met.

Adhere to quality requirements to ensure mail is prepared according to postal standards.

Sort and meter incoming campus mail, ensuring the correct cost code and postage rates are used.

Prep and prepare time critical Certified, Certificate of mail, Registered mail and Express mail.

Process miscellaneous requests and complete mail processing tasks as needed based on workload and/or staffing availability.

Document jobs processed for reporting and job tracking functions, including but not limited to incoming job log(s), daily mail request log and other log as required.

Document existing/new procedures and special instructions for various jobs to ensure job reference sheets are up to date.

Utilize the people finder database, or other methods, in order to find and locate specific individuals/departments ensuring all applicable mail pieces are accurately and

expeditiously redirected to the appropriate location.

Conduct research and investigate unidentifiable mail, utilizing multiple Farmers databases looking for the correct forwardable location.

Provide management with search results for all unsuccessful forwards in order to determine next processing steps.

Operate various automated machinery including meter machines, table-top folders, inserters and/or other equipment as needed.

Perform expected machine maintenance tasks in a proper and timely fashion.

Transport completed mail projects directly to the local Post Office, including but not limited to, sensitive and time critical proof of mail, Express Mail, or other accountable and

tracked mail.

Pick-up and/or deliver mailing projects to and from outside vendors on an as needed basis.

Ensure the integrity, accuracy, safety and confidentiality of mail handled by Mail Services is within accordance to Farmers internal policies and compliance standards.

Handle customer questions, requests for information or special mailing requests via email or phone.

Communicate with outside suppliers as needed to ensure up time on equipment while documenting machine issues and services calls.

Work closely with management to identify/implement Lean initiatives for continuous operational improvement.

Education Requirements: High school diploma or equivalent required

Special Skill Requirements:

Possesses flexibility to work in a fast paced, dynamic environment. Proficient in English written and verbal communication skills. Possesses strong technical aptitude. Proficient PC

skills including Microsoft Office. Excellent organizational skills. Detail oriented.

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