Job Location : Fort Worth,TX, USA
CornerStone Staffing is currently recruiting for Spanish Bilingual Collections Specialist for a long term opportunity with a premier auto finance company in the North Fort Worth area. This is an excellent opportunity to get your foot in the door with a reputable company that offers amazing perks and benefits.
JOB ID:147173
Job Title: Bilingual Auto Collector (Long term temp assignment)
Pay: $24 BOE
Schedule: Mon - Fri 8a-5p (onsite 3-4 weeks) **Hybrid after training**
Job Description:
Collect payments or offer payment solutions on past due accounts in an effort to reduce losses. Work assigned accounts from 60 to 120 days past due, while handling inbound and outbound call volume servicing Car/Van accounts. Discuss and make arrangements for qualifying customers when needed. Be a consultant to our customers while providing them with an exceptional customer experience.
Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
Provide superior customer service to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a Customer One approach is taken.
When contact is a challenge, perform skip tracing to locate clients and collateral by obtaining phone numbers and addresses for delinquent customers through authorized means Present recommendations to management regarding the final resolution for un-collectible accounts
Previous Experience/Requirements
Spanish Bilingual
2+ years collections experience
1+ years Skip tracing
Customer Service Focused; Driven & Self-Motivated; Team Player
Familiar with the automotive industry is a plus
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