Member Service Representative
: Job Details :

Position: Member service representative Location: Irving, TX 75038 Duration: 12 weeks Contract (Potential for an extension) Shift hours: 8 Hours from 8.00 am to 5.00 pm Pay Rate: $20.50 Per hour on W2 Job Description: This position is to provide service and support to our managed care customers through verbal or written communication. This position acts as the primary liaison both telephonic and in-person between all members and the plan. Responsibilities Facilitates member & provider understand of the plan coverage and benefits by thoroughly researching inquiries in an efficient and professional manner Records all contact with customers, both verbal & written in the current MIS system Required to assist in training/re-training new and current employees Maintains accurate documentation of all telephone contact, walk-in customers, any mail inquiries by documenting to ensure a clear audit trail for reporting purposes