Customer Service Technician
: Job Details :

The leader in designing, manufacturing, and installing optical sorting technology is looking for Customer Service Technicians to add to their outstanding team, providing cutting edge sorting solutions to the recycling industry. They are looking for individuals that are technically proficient with electro/mechanical skills and enjoy the opportunity to travel.The Customer Service Technician provides superior and timely pre- and post-sales support to all customers worldwide, while maintaining the highest levels of customer satisfaction in the industry, as well as technical support for all system components including computer, electro-mechanical components, mechanical, and pneumatic systems, and has a shared responsibility for service and warranty support, customer training, site inspections, customer expedited service and parts solutions for project installations.Location: California, Bay area - Remotely monitors systems to insure optimal product operations at customer sites through onsite and remote HMI interfaces- Troubleshoots computer, electrical, mechanical and pneumatic faults at customer sites- Provides in-depth pre- and post-sales support to end-users for the complete product line and systems- Interfaces with customers on-site to deliver product and service training - Assists with development and maintenance of technical documentation including operator's manuals, service manuals and training materials - Provides feedback to R&D, engineering and manufacturing groups to improve product performance and serviceability - Electrical and pneumatic machine experience preferred. Experience with variable frequency drives and troubleshooting automation equipment also a plusBase salary, $90 - $110K, they offer medical, dental, and life coverage, and a 401k. Per diem, and overtime are available You keep travel miles, hotel points, and rental car points.Outstanding opportunity to further develop electrical and mechanical skills with a rapidly expanding organization and industry. Job 57852