Order Specialist Location: Dayton, Ohio hybrid - 3 days in the office & 2 days remote As an Entry-Level Order Administration Representative, you will be an essential part of the sales and order-to-cash cycle responsible for supporting business divisions with processing and managing customer orders accurately and efficiently. Your role involves collaborating with various departments, including sales, customer service, logistics, and finance, to ensure a seamless order-to-cash process. You will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance and contributing to the company's overall success. Job Responsibilities:
- Order Processing: Receive and accurately process customer orders via various channels, including email, phone, sales quotations and online portals through our order management systems.
- Basic Sales Quote Support: Assisting sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
- Order Tracking: Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing.
- Customer Support: Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction.
- Inventory Awareness. Basic collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.
- Documentation: Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.
- Quality Control: Verify accuracy of order details ie. pricing, part #'s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers.
- Compliance: Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy.
Qualifications & Experience:
- Minimum High School degree but 2-4 Year Degree preferred; additional education or training in business administration, software delivery or supply chain management is a plus.
- Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions.
- Strong organizational skills, attention to detail and accuracy in data entry and order processing.
- Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
- Experience with a top tier Enterprise resource planning (ERP) system a plus.
- Familiarity with Salesforce CRM systems and other relevant software applications a plus.
- Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
- Multi-lingual always a plus: some global regional language requirements may apply based on location
#DICE ...@c4techservices.com