Guest Services Manager
: Job Details :

**Modus Hotels**

**Guest Services Manager**

**Philadelphia, PA - Full Time**

* We have an entrepreneurial spirit. We are an independent lifestyle brand that is constantly evolving. We are openminded individuals who embrace change.

* We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience.

* Passionate team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.

* A company that has a culture of promoting from within.

* Take full ownership of the Guest Services Department. Hold yourself and others accountable, set clear expectations and address issues directly.

* Roll up your sleeves and be prepared to involve yourself in the day-to-day operations, adjusting your schedule if needed to provide support to all three shifts.

* Hold yourself accountable and lead by example; showing integrity by always doing the right thing, even when no one is looking.

* Hire, coach, develop, and train your team, upholding our service culture and brand standards, be a champion of our vision and ethos.

* Leading your team to personalize experiences and connect guests to the unexpected in our city.

* Maintain a positive, supportive environment that drives colleague engagement every day.

* Collaborate upwards, downwards, and laterally with other departments, proactively and strategically planning the guest experience from beginning to end.

* Treat the colleague experience as you would our guest experience. Set your team up for success and understand how to pivot when plans and circumstances change.

* Continuously consider the bigger picture and understand your impact on the team, the hotel, and the company.

* Provide exceptional personalized service and experiences to guests, measured by TripAdvisor and other guest satisfaction tools.

* Live like a local - have passion and knowledge of the city and the hotels neighborhood, educating your team on the same.

* Think on your feet, use good judgement and problem solve in a fast-paced environment.

* Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.

* A curious, creative, dynamic leader who is unsatisfied with the status quo.

* Inspiring and motivational leader with a focus on development and providing feedback.

* Seeking growth and development in hotel operations.

* Caring, genuine, and relentlessly detail oriented.

* 3+ years of hotel experience, at least 2 of them in a leadership role.

* Professionalism and exceptional communication skills both verbal and written.

* Experience in coaching, mentoring, and leading others.

* In-depth knowledge of our local neighborhood and city.

* Comfortable with feedback. You know how to accept and give feedback upwards, downwards, and laterally in a professional way.

* Able to be on your feet for long periods of time.

* Understanding that you are the person who has the greatest impact on our guests' experience and take a thoughtful approach to their needs.

* Generous health, dental and vision insurance, plus 401K, all available on day 1!

* Comprehensive onboarding and training plan to set you up for success.

* Coaching, feedback, and mentorship to develop yourself and your team.

* Personalized development plan to fit your individual role and career goals.

* Leadership courses to improve your personal and interpersonal effectiveness.

* Monthly fitness and transportation credits.

* Unlimited PTO and 9 paid holidays.

* Opportunities to volunteer and give back to our local communities.

* Paid Parental Leave.

* Tuition reimbursement opportunities when you grow, we grow!