Job Location : Pittsburgh,PA, USA
**Your web browser (Chrome 94) is out of date.** **Room Attendant**
**Hotel Brand:**
**Location:** United States, Pennsylvania, Pittsburgh
**Hotel:** EVEN - Pittsburgh Downtown (PITEV)
**Job number:** R194870
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At **EVEN Hotels**, our core mission is to Enable Wellness in Travel.
To inspire our Guests to stay on Track while on the road, we will:
Enliven Wellnessthrough our passion, knowledge, and resources available to ensure balance and holistic well-being.
Be Encouragingby recognizing our guests achievements and offering positive words of encouragement and suggestions.
Get Personal to understand our guest wellness goals and help them maximize their wellness journey while traveling.
****Your day to day****
* Youll make sure our rooms are always at their best - we have standards - but its down to you to make that room special and memorable for guests
* Help guests - youll be happy to help if someone needs a toothbrush or directions for example
* Keep your supervisor updated on room service progress and alert them to any repairs needed
* Safety aware follow our established safety procedures at all times - and wear protective equipment when needed
* Be organised - keep on top of supplies and amenities and always try to minimise waste
* Reunite items with owners and log any lost and found property
* Look smart wear your uniform with pride
* Other ad-hoc duties unexpected moments when we have to pull together to get a task done
* Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
* Report, turn in, and/or log all lost and found items according to established procedures
* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
* May regularly assist with deep cleaning projects
* May have turndown duties
* May assist with other duties as assigned
****What we need from you****
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all IHG hotels
* **True Attitude:** being caring, wanting to make a positive difference, and building genuine connections with guests
* **True Confidence**: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
* **True Listening**: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
* **True Responsiveness**: is about providing guests with what they need, and doing so in a timely and caring manner
Theres so much more to the job than we can capture here. Its simply about creating great experiences, doing the right thing and understanding people.
****What we offer****