Reports to: General Manager With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette's mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!
WHAT WE ARE HUNGRY FOR Our Retailers are brand ambassadors who genuinely love our food, love our brand and are customer obsessed! They pay attention to our guests, to their role, to detail and to our product quality. They are happy to see you and happier to serve you! Our Retailers bring a smile to your face because we believe the world needs more moments of joy.
KNOWLEDGE AND RESPONSIBILITIES - Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette's high standard of excellence
- Check quality of all the products for displays and organize rotation of displays for all pastries and desserts
- Make beverages on the basis and demand during operating business hours and prepare coffee
- Always keep all areas of the store clean while operating during business hours
- Refill and organize all pasties and beverages on display
- Work with a high sense of urgency, honesty, integrity, and as efficiently as possible.
- Assisting guests with any inquiries and educating guests on menu items and any special promotions
- Operate POS system (Toast) and perform tasks such as cash handling and credit card processing with attention to accuracy
- Openness to learn about our quality products, specialty menu items, and coffee
- Pay attention to guests and greet guests by making eye contact, smiling and spreading joy!
- Understanding the guest is the center of it all
- Answering questions and assisting guests with order decisions and processes
- Knowing how to suggestively sell to enhance the guest experience and increasing sales
- Always happy to help! Our retailers want our guests and their fellow team members to feel comfortable and welcome coming to us for assistance. Smiling, spreading joy and being positive with every interaction are non-negotiables
- Working specific stations, as needed:
- Barista - As a part of our mission, the barista is crucial role in creating expertly crafted brewed goods for our guests, of the highest quality, delivering joy to everyone!
- POS - Directly interacting with our guests, creating a warm and welcoming bakery café experience, delivering joy to everyone. Additional focal points of this station are packaging pastries to standard, suggesting made to order beverages, and inviting guests to return.
- Greeter - Where applicable, the greeter is responsible for offering a warm welcome to our guests and directing them to the appropriate area.
- Merchandiser - The merchandiser is a master at work, reinforcing the delectable charm of the bakery display. The merchandiser continually focuses on re-stocking product in all areas of the café, ensuring the displays are aesthetically pleasing and bountiful!
- Pick-Up Specialist - The specialist focuses on spreading joy to our guests by ensuring all pickup and delivery orders are prepared, packaged, and fulfilled in a timely manner. This individual assists with fulfilling our mission by delivering joy to everyone!
WHAT YOU NEED TO HAVE - Minimum of 1-2 years of Retail, Customer Service and food handling experience, preferred.
- Minimum High School Diploma/GED or Some College, preferred.
- Ability to work weekends and holidays.
- Positive and passionate attitude!
- High sense of integrity and ownership.
- Basic math skills (add, subtract, multiply, divide).
- Able to lift up to 25 lbs.
- Time management, ability to prioritize and follow direction.
- Adherence to food safety guidelines.
- Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions.
- Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us.
- High emotional intelligence with the ability to work with diverse teams by being highly empathetic, intuitive, self-motivated and driven.
- Teams Win! Has to be a team player who fosters a collaborative and engaged environment.
- Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture.
SWEET BENEFITS - Flexible work schedule
- Competitive compensation
- Eligible for tips upon completion of training!
- Discounted meals during your shift
- Free Cake for your Birthday
- Medical, Dental and Vision Benefits for full time employee