Northwood Investors is a privately held real estate investment advisor that was founded in 2006 by John Kukral, the former President and CEO of Blackstone Real Estate Advisors. Northwood employs a fundamental, value-driven investment strategy with a longer-term outlook. Northwood invests alongside institutional and private clients in a broad range of real estate and real estate-related investment opportunities globally, with approximately $7 billion of assets under management. Northwood has office locations in the US in Denver (headquarters), New York, Dallas, Los Angeles and Charlotte. The firm also has employees who work for vertically integrated platforms, such as Retail and Hospitality, in Florida, North and South Carolina, California, and Texas. Additionally, the firm has professional teams located in the United Kingdom, Luxembourg, Paris, Singapore, and Amsterdam. Northwood Hospitality, a wholly owned subsidiary of Northwood Investors, manages the prominent hotel portfolio acquired by Northwood Investors. The growing portfolio of Northwood Hospitality currently consists of fourteen iconic properties, thirteen of which are managed by Northwood Hospitality. For more information, visit Northwood's website at Job Description Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer. Job Summary Typically, the first and last point of contact for our guests, the bell station position is a critical link to guest satisfaction. Responsibilities include welcoming guests; opening doors; moving luggage; acquainting guests with amenities of the resort and their rooms; anticipating guests- needs and meeting or exceeding those needs; responding to and resolving guest inquires and complaints; and coordinating with other departments to ensure guests feel well-cared for and valued. This person should be very comfortable interacting with guests and potential clients in a highly professional manner. Job Duties
- Present a personal demeanor that is professional, friendly, cheerful and courteous at all times.
- Upon arrival, welcome guests by name.
- Assist guests by opening doors, unloading luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
- Point out to each guest the fire exits, usage of TV, A/C, coffee pot, safe and offer ice.
- Upon departure, assist guests by transporting luggage from room to vehicle and load luggage into vehicle and thank the guest by name for visiting Conrad Nashville.
- Ensure that entry areas, courtyard and entrances are free of debris and present a clean and attractive facility to customers.
- Provide precise directions and offer suggestions to guests for both resort amenities and nearby destinations. If unable to answer guest inquiries, direct the guest to the most appropriate staff member to do so.
- Welcome and effectively resolve guest problems with supervisor assistance as needed.
- Coordinate with other departments and supervisors/managers in order to ensure guest satisfaction.
- Keep abreast of local activities and the area-s establishments in order to answer questions, recommend and give directions.
- Be watchful of any security issues and contact security immediately when there is an issue.
- Attend team briefings.
Training
- Complete training on operating job specific systems
Specific Job Knowledge, skills Abilities
- At least 18 years of age
- Basic computer skills
- Must be able to read, communicate effectively and have superb interpersonal skills
- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
- Work experience in the hospitality or restaurant industry preferred
- Communication in other languages is helpful
Physical Requirements
- Requires grasping, writing, standing, walking, repetitive motions, listening and hearing ability and visual acuity.
Benefits:
- Position is eligible for the Northwood Investors incentive plan
- 401k after 90 days, fully vested, company match to 4%
- Employee Assistance Program (EAP)
- Hilton Honors Team Member Discounts
- Northwood Hospitality Discounts
EEO and ADA Statements Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. We are proud to be an equal opportunity workplace and we practice being committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. We will require background checks and employment verifications and in some roles drug screens due to our contractual obligations. We offer competitive benefits and wellness programs: Competitive, pay, generous time off policies, paid parental leave, charitable matching donation program, paid volunteer time off, physical wellness reimbursement, company paid training, conferences and professional membership fees, employee/friends/family discounts at our hotel properties to name a few.