CUSTOMER SERVICE MANAGER
: Job Details :

**Customer Service Manager**

**Job no:** 509784

**Work type:** Management (MPP)

**Location:** San Luis Obispo

**Categories:** MPP, Administrative, Probationary, Full Time

**Job Summary**

Facilities Management and Development (FMD), a unit within theAdministration and Finance Division (AFD), is responsible for the planning, design, construction, operations, maintenance, and repair of University facilities, grounds, and infrastructure. FMD consists of four critical and interdependent support departments, including Customer & Business Services; Environmental Health & Safety; Facilities Planning & Capital Projects; and Facilities Operations. In support of the Cal Poly mission, the FMD department is committed to sustainability, responsible stewardship of natural resources, and promoting an inclusive culture that values individual and organizational integrity, civility, equity, and diversity.

**Department Summary**

The Facilities Customer Service Manager serve as the organizations primary manager responsible for guiding and leading FMD in all aspects of customer service and work order requests. Under the general direction of Director Customer Business Services, the Customer Service Manager operates independently and serve as a resource to FMD and campus constituents to assist with the needs of their department and the campus as they relate to Facilities services and operations.

**Key Qualifications**

* Ability to interact and communicate in an effective and dependable manner, as well as establish and maintain cooperative working relationship with clientele such as students, staff, faculty, and co-workers.

* Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.

* Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.

* Thorough knowledge of using computers and software programs for correspondence, spreadsheets, word processing, and software programs for tracking training and other personnel systems. Proficiency using related database software, electronic calendaring, email, shared drives, and Wiki.

* Thorough knowledge of English grammar, punctuation, and spelling.

**Education and Experience**

* Bachelors Degree and four years of progressively responsible experience in customer service or a closely related field.

**Salary:**

Salary commensurate with the background and experience of the individual selected. Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our for additional information.

**Cal Poly**

Known for its Learn by Doing pedagogy, Cal Poly is the flagship of the world-renowned California State University system. Annually recognized as one of the top public universities in the nation, Cal Poly continues to offer an academic curriculum based on learned experience gained through real-world practice. Located in San Luis Obispo, Cal Poly is nestled comfortably among the coastal foothills, minutes from the Pacific Ocean and equidistant to the Bay Area and Los Angeles.

Cal Poly offers a best-in-class benefits program, including health, dental and vision insurance, retirement participation in the Public Employees' Retirement System, and educational benefits for eligible employees. See our for additional information.

**Diversity Statement**

At Cal Poly, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Poly is an affirmative action/equal opportunity employer.

**Supplemental Information**

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be Designated under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

Cal Poly, San Luis Obispo is not a sponsoring agency for staff positions (i.e. H-1B visas).

**Positions are posted for a minimum of 14 calendar days.**

**Advertised:** January 28, 2022 (1:00 PM) Pacific Standard Time

**Applications close:** Open Until Filled

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| Position Location Open Date Close Date San Luis Obispo January 28, 2022 Open Until Filled The Facilities Management and Development (FM&D) organization is a unit within the Administration and Finance division and is responsible for the management, operations, and development of facilities on the university campus. We are currently looking for a qualified Customer Service Manager to join our team! Cal Poly is seeking dedicated Custodians in support of our students, faculty, and staff. This pool will be used to notify interested applicants when new Custodial opportunities become available. Sign up here to indicate your interest in full-time, part-time, temporary, probationary, or emergency hire roles (90 day appointments) roles.

Cal Poly is seeking dedicated individuals interested in Clerical and Administrative positions. The appointments vary in classification, salary, and length (not exceeding 90 days) and provide varying levels of general office, clerical, and secretarial support for students, faculty, and/or staff. This pool will be used to notify interested applicants when new Clerical and Administrative opportunities become available. Sign up here to indicate your interest in full-time or part-time emergency hire roles (90 day appointments).

Position Location Open Date Close Date San Luis Obispo January 28, 2022 Open Until Filled The Facilities Management and Development (FM&D) organization is a unit within the Administration and Finance division and is responsible for the management, operations, and development of facilities on the university campus. We are currently looking for a qualified Customer Service Manager to join our team!