Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We've combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcomed. Here, you'll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?
As a Spa & Merchandise Director, you will have key responsibilities for advising the operations in both the Laniwai Spa and Merchandise areas within the resort. The right person for this role will be a leader capable of building cohesive and motivated teams, provide strategic leadership and drive operational excellence and efficiencies across the two lines of businesses. You will lead operational budgets and inventory; implement and improve current marketing programs. Must also be able to maintain the highest possible standards of preparedness in order to provide the friendliest, most accommodating first impression in exceeding the guests and cast members expectations.
This Full-time position reports to the General Manager and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii.
What will you do?
- Build, mentor and lead teams of leaders responsible for guest interactions, experience expectations and provide overall support within the Spa and Merchandise lines of businesses.
- Build and share operational goals, performance standards and metrics to accurately align with the Company's Mission, Vision and Values
- As part of the Executive Committee Team, provide subject matter expertise and vision into strategic operating plans about innovation and continuous improvements.
- Offer and sell concepts and ideas to management, peers, and employees.
- Build, implement and/or improve spa marketing programs/groups, through Sales and Marketing Department
- Lead all aspects of and handle all financial profit and operating expenses, including revenue generation, cost containment, and resource optimization for the business
- Actively engaging to the preparation of the annual operating and capital plan
- Maintain a good working relationship with guests, groups, personnel from other departments and senior management.
- Champion a positive environment that builds community and trust by supporting the delivery of the Five Keys Basics and modeling the Disney Leader basics. Serve as a leader who guides and instills phenomenal service excellence in all employees.
Here's what you'll need to be successful in this role:
- 5+ years of experience in Spa and Merchandise/Retail Management with a consistent track record of leading large teams up to 100 employees
- In-depth knowledge of Spa Operations and Development, Health, Fitness, Wellness or related fields and Spa/Fitness licensing requirements
- Validated knowledge and passion in providing excellent Retail Guest Experiences
- Validated strong negotiating, mentoring, influencing, organizational, planning and partnership skills
- Proven track record to encourage and drive passion and team partnerships commitment to excellence
It would be a plus if you also have these skills and education:
- Extensive resort and hospitality experience.
- 2 years of spa pre-opening experience, including experience in the design and construction process.
- Strong customer service orientation and skills.
- Strong budgetary, projections, and cost control skills.
- Clear, concise written and verbal communication skills.
- Excellent time management organization skills
- Professional work experience in the local market
- Advanced degree, preferably in a relevant field of Hotel, Spa Management, Hospitality, Retail, which will assist the candidate in the job functions
Benefits and Perks:
- Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at
The hiring range for this position in Hawaii is $135,000 to $181,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.