Parts Counter Associate (Sioux City, IA)
: Job Details :

Job DetailsJob LocationSioux City - Sioux City, IAPosition TypeFull TimeJob CategoryAutomotiveBillion Automotive is a family-owned business since 1935. We have built our name and reputation on customer satisfaction. We are a growing multi-state organization with more than 25 locations in Iowa, Minnesota & South Dakota! If this is a culture you are striving to be a part of, Billion Auto of Sioux City is now hiring PARTS COUNTER ASSOCIATE!QUALIFICATIONS:-Valid driver's license & acceptable driving record required-Customer service experience required (DOES NOT NEED TO BE AUTO PARTS SPECIFICALLY)-Demonstrate a positive and helpful attitude while helping customers-Requires a working knowledge of automotive systems, replacement parts sales, and needs of repair professionals-Ability to work independently and as a team in a fast-paced environmentABOUT YOUR ROLE:-Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.-Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.-Answers phone calls, providing price quotes and other information.-Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.-Provides high level of service to internal and external customers.-Pulls and fills orders from stock.-Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.-Locates out-of-stock parts from outside source and submits an emergency order, if necessary.-Notifies the service advisor and the customer when special ordered parts have been received.-Notifies the body shop when all parts have arrived and when they will be delivered.-Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.-Follows up on back-ordered parts.-Replenishes assigned inventory daily.-Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.-Sets up orders for daily shipment, delivery or pick-up.-Participates with the parts manager in maintaining a lost sales tracking program.-Other tasks as assignedWHY BILLION?Take advantage of Billion's competitive and comprehensive benefit package! We offer health, dental, vision, disability, life, accident & cancer insurance for all full-time employees.Additional Benefits Include:-401K (with company match)-HSA & FSA-PTO-Employee Assistance Program-Paid Holidays-Employee pricing on vehicle purchases and service-Opportunities for advancement - we believe in promoting from within