Resort Manager
: Job Details :

Job Title: Resort Manager

Location: Gurney's Montauk Resort & Seawater Spa, Montauk, NY

Job Type: Full-Time

Salary: Starting at $180,000 per year

About Gurney's Montauk Resort & Seawater Spa: Gurney's Montauk Resort & Seawater Spa is an iconic luxury destination on the scenic shores of Montauk. Known for its sophisticated accommodations, world-renowned seawater spa, and unparalleled guest service, our resort is dedicated to creating unforgettable experiences for our esteemed guests.

Job Overview: We are seeking an accomplished and highly motivated Resort Manager to lead Gurney's Montauk Resort & Seawater Spa. The ideal candidate will bring over 10 years of extensive resort management experience, including a strong background in luxury resorts and rooms division management. This role requires a dedicated leader with a passion for excellence and a commitment to delivering an exceptional guest experience.

Key Responsibilities:

• Oversee daily resort operations, including front desk, housekeeping, food and beverage, and maintenance departments.
• Ensure all departments work cohesively to provide a seamless and high-quality guest experience.
• Develop and enforce operational policies and procedures to improve efficiency and service delivery.

• Provide a luxurious and personalized guest experience that reflects the standards of Gurney's Montauk Resort & Seawater Spa.
• Address and resolve guest concerns promptly and professionally.
• Continuously monitor guest feedback and implement improvements to enhance satisfaction and loyalty.

• Recruit, train, and manage a skilled team, including department heads and front-line staff.
• Promote a positive work environment that encourages teamwork, development, and employee engagement.
• Conduct performance evaluations and offer guidance to support staff growth and performance.

• Develop and manage the resorts budget, including revenue forecasting, expense control, and financial reporting.
• Analyze financial performance metrics such as occupancy rates and average daily rates to drive profitability.
• Implement cost control measures and identify opportunities for revenue growth.

• Collaborate with the marketing team to create and implement effective promotional strategies and campaigns.
• Build and maintain relationships with travel agents, corporate clients, and other key stakeholders.
• Assess market trends and adjust strategies to optimize occupancy and revenue.

• Ensure compliance with all health, safety, and regulatory standards.
• Maintain high standards of cleanliness and safety throughout the resort.
• Oversee emergency response procedures and conduct staff training.

• Manage vendor relationships, including contract negotiations and oversight.
• Engage with local businesses and community organizations to enhance the resorts presence and reputation.

Qualifications:

• Bachelors degree in Hospitality Management, Business Administration, or a related field; Masters degree preferred.
• Minimum of 10 years of experience in resort management, with a strong background in luxury resorts.
• Extensive experience in rooms division management, including roles such as Director of Rooms or similar.
• Proven track record of achieving high standards of guest satisfaction and operational excellence.
• Exceptional leadership, communication, and interpersonal skills.
• Strong financial acumen and experience in budget management.
• Proficiency with resort management software and systems.
• Ability to work flexible hours, including weekends and holidays, as needed.

Skills and Attributes:

• Outstanding customer service and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Capacity to perform well under pressure and in a fast-paced environment.
• Innovative mindset and dedication to enhancing the guest experience.

What We Offer:

• Competitive salary starting at $180,000 per year.
• STI
• Comprehensive benefits package.
• Employee discounts on resort amenities and services.