Job Location : New York,NY, USA
About the job Customer Service Engineer Position Overview: The Customer Service Engineer will play a critical role in supporting our customers through field service, onsite technical training, and preventive maintenance. This position requires regular travel within a designated territory and throughout other parts of the United States. The ideal candidate is a hands-on engineer who can work independently and collaboratively while providing expert technical support to both customers and internal teams. About Voltguard Utilities Limited: Voltguard Utilities Limited is a leader in delivering advanced renewable energy and electrical power solutions for both residential and commercial sectors. We are dedicated to providing top-quality products and services while ensuring that our clients experience unmatched technical support and customer service. We are seeking a highly skilled and adaptable Customer Service Engineer to join our team, bringing technical expertise and a passion for customer service to the forefront. Key Responsibilities:- Field Service & Travel: Travel regularly to customer and vendor locations within the designated territory and across other parts of the United States to provide technical service and support. - Technical Training: Provide onsite training to customers on the operation, repair, and maintenance of Voltguard Utilities products, ensuring they are confident in using and maintaining the equipment. - Collaboration with Engineering Teams: Work closely with engineering teams, technicians, and stakeholders at customer or vendor sites to troubleshoot issues and implement solutions. - Preventive Maintenance: Perform scheduled preventive maintenance services at customer sites to maximize equipment uptime, aligning maintenance schedules with customer production needs and equipment specifications. - Customer Support: Provide timely, effective responses to internal and external customer inquiries, including troubleshooting, maintenance advice, and technical assistance. - Sales Support: Collaborate effectively with sales teams and internal departments to understand customer needs, enhance service delivery, and identify opportunities for product improvement. - Issue Resolution: Address technical problems efficiently, providing rapid solutions and escalating complex issues to specialized teams when necessary. - Documentation & Reporting: Maintain detailed service records, generate service reports, and communicate insights or recurring issues to relevant departments for continuous improvement. Key Qualifications: - Bachelors degree in Electrical Engineering, Mechanical Engineering, or a related technical field (or equivalent experience). - Proven experience in a field service engineering role, ideally in the utilities, energy, or industrial equipment sector. - Strong technical knowledge of electrical systems, renewable energy products, and related equipment. - Ability to conduct technical training and communicate complex concepts clearly to non-technical personnel. - Excellent problem-solving skills and the ability to work independently in remote or high-pressure environments. - Willingness to travel extensively, including overnight trips and occasional extended stays. - Proficiency in using diagnostic tools, maintenance software, and CRM systems. - Strong interpersonal skills with the ability to collaborate effectively across teams and departments. - Valid drivers license and the ability to meet travel requirements. Why Join Us?- Competitive Compensation Package: Enjoy a competitive salary, travel allowances, and a comprehensive benefits plan. - Professional Development: We provide opportunities for continuous learning, certification, and advancement in a growing industry. - Work-Life Balance: We recognize the importance of work-life balance and offer flexibility when possible, considering the travel demands of the role. - Dynamic Work Environment: Join a team of experts who are passionate about engineering, innovation, and customer satisfaction. - Employee Recognition & Support: We appreciate hard work and celebrate success with performance-based rewards, recognition programs, and a supportive culture. Education & Experience