IT Field Service Support
: Job Details :

Position SummaryWe are looking for a self-starter Field Service Technician to deliver quality on-site service to address all computer issues at our different sites. The goal is to provide service success that improves front-end operations at our sites, maximizing customer throughput and increasing customer satisfaction.Duties & Responsibilities (includes but, is not limited to the following) Provide service and customer support during field visits Manage all on-site installation, repair, maintenance, and test tasks Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Place and escalate vendor service calls when necessary to resolve hardware or software failures Document processes for troubleshooting and newly discovered solutions Cooperate with the technical team and share information across the organization Comprehend end-user requirements and make appropriate recommendations/briefings Build positive relationships with end usersSkills Excellent customer service Excellent hands-on technical support Ability to troubleshoot, test, repair, and service technical equipment Excellent verbal and written communication with end users and team members Excellent communication and collaboration with team membersRequirements 90% travel ability (typically 4 days in the field, Mondays in the office) Have own car, with a clean driving record for travel Ability to work flexible shifts and to adapt to changing work schedules Can meet the essential physical standards (attendance, walking, standing, lifting of 70lbs) Willing and able to fly to remote sites and spend multiple days in remote areas.Qualifications A+ Certification Bachelor's Degree in Information Systems a plus Strong troubleshooting/problem-solving skills Strong verbal, written, and interpersonal communication skills Ability to work independently as well as cooperatively in a team-oriented environment Ability to successfully interact with all levels of management, other IT professionals and end-users Ability to juggle several projects/demands simultaneously