Novo Building Products is an industry-leading manufacturer and distributor of stair parts, mouldings, doors, and specialty millwork, along with a variety of board products. Based in Zeeland, Michigan, Novo Building Products operates Ornamental Decorative Millwork, L.J. Smith Stair Systems, and Novo Direct.Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively.We are looking for a C ustomer Service Representative to support our pro sales customer segment. They will work to assure orders, quotes, credits, and returns are completed in an efficient and accurate manner. Correspond between all other departments to ensure product availability, pricing, deliveries, and packaging are communicated to the Pro division.We offer competitive wages, shift premiums, and benefits. For this role, eligibility for benefits begin on day one of employment! We have three employer sponsored medical plan offerings, dental, vision, flexible spending, company paid life insurance, short and long-term disability, employee assistance program, and 401k program with employer match. Plus our employees get a discount on any product from any of our brands!We have a dynamic culture with our team members who are encouraged to contribute, change, grow, and get rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from youWhat will you do in this role?
- Enter orders and returns.
- Answer calls from call center.
- Provide quotes and confirmations; respond promptly and professionally to customer requests.
- Establish credibility and respect with the pro sales customer base, stakeholders, and others within the company.
- Review and interpret reports and passes along the data to the pro division team.
- Obtain pro sales customer orders and enters them into the system in a timely and ac-curate manner.
- Coordinate warehouse and shipping exceptions with Operations.
- Proactively work with Account Managers on all matters, including proper processing of credits/returns, ensuring the paperwork is complete and that the credit/return is accu-rate.
- Work with ops to clean up any issues with RMAs.
- Check vendor confirmations and communicate any issues to the respective AM.
- Fill in for account managers when out of the office.
What are we looking for in a Customer Service Rep?
- Two to three years of relevant customer service experience. A combination of education and experience will be considered.
- Capability to communicate efficiently with all levels of employees, management, customers, and vendors both verbally and in written form.
- Advanced knowledge of computer skills, including Microsoft Word, Excel, Access, and Out-look.
- Capacity to multi-task with speed and accuracy while prioritizing tasks and ability to maintain excellent organizational skills to work effectively and efficiently on multiple tasks simultaneously.
- Must have a current valid driver's license, unrestricted except for vision correction, and good driving record.
- Must be able to read, write and speak fluent English.
Above and Beyond Qualifications
- Bachelor's degree in Construction Management, Marketing, Business Administration, or comparable area of study is preferred.
- Three years' experience in a building material sales and service environment is desired.
- Basic understanding of the supply chain to the building materials industry is desired.
- Call center experience.
- Bilingual in Spanish.
Travel Requirements
- Travel is primarily local during the business day, although some out of the area travel and overnight may be expected
Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to talk, listen and speak clearly on telephone and communicate clearly and con-cisely via email and company messaging system.
- While performing the duties of this job, the employee is regularly required to talk, hear, and see. This employee is required to use a computer, phone, and/or electronic tablet screen for up to 80% of the working hours.
- The employee frequently is required to stand; walk; use hand to finger, handle or feel; reach with hands and arms; and lifting.
- Must be able to work in a standard office setting.
For more information, please visit our website at: www.novobp.com/careersNOVO Building Products is an Equal Employment Opportunity employer M/F/D/V#novoeg