Branch Team Lead Full Time
: Job Details :

Location: SANTA FE SPRINGS, CA, US, 90670-3325

All candidates should make sure to read the following job description and information carefully before applying.

Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we serve more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

The Branch Team Lead role helps lead the daily operations to ensure customer service and operational excellence. You will help improve company projects and results with the branch teams, creating and promoting an environment where team members are empowered and engaged in the success of the company. You will report to an Operations Manager or Branch Manager.

Compensation: This position is hourly, and the starting pay is $30.00.

You Will:

• Provide customer service and direction regarding the daily activities of a team at the branch location.
• Clarify direction for team members by projects, priorities, and company strategy, providing continued feedback.
• Help improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvements.
• Provide a creative customer experience and ensure customer retention and satisfaction.
• Provide frequent, direct, and candid feedback to strengthen or enhance skills needed to run branch operations.
• Monitor counter transactions to provide appropriate guidance to team members.
• Facilitate team member onboarding and ongoing training.
• Build work schedules to ensure productivity and staffing levels.
• Assess processes for improvement opportunities using Continuous Improvement methodology and suggest changes to enhance defined processes and improve sales and service.
• Foster collaboration between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teams.
• May take and respond to emergency customer calls after hours.

You Have:

• High school diploma or Bachelor's degree preferred.
• Minimum 3 years customer service and sales experience.
• 2+ years of management experience in a customer service environment.
• Ability to communicate the vision of the branch to all employees.
• Experience in training people on processes, procedures, compliance, and product knowledge.
• Competence in the use of computers and software applications including SAP.
• Ability to operate powered industrial equipment.

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger:

• Medical, dental, vision, and life insurance coverage starts day one.
• Paid time off (PTO) days and 6 company holidays per year.
• 6% 401(k) company contribution each pay period.
• Employee discounts, parental leave, and more.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. Should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.

#J-18808-Ljbffr