Title: Desktop Support
Location: San Francsico
Remote/Onsite: Onsite
Technology Top Skills: Windows 10, Active Directory, Office 365, Zoom
Robert Half is looking for a Desktop Support Specialist in San Francisco, California. This role is responsible for the day to day operational activities providing 1st and 2nd line support. To thrive in this role, you should be a natural problem solver and have a strong sense of ownership. Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. Submit your application for this exciting opportunity!
Essential Duties:
- Provide 1st & 2nd level Infrastructure support of all incidents and service requests
- IT Infrastructure support via remote control, telephone, and deskside support
- Provide floor walking support to the firm on a rotating basis and log all incidents and requests that arise through floor walking
- Support international offices with equivalent services
- Configuration and asset management
- Management and support of laptops
- Mobile operating systems (IOS, Android)
- Planning and initiating the connection to international offices via Zoom video conferencing systems for meetings and interviews
Top Requirements
- 6-10 years helpdesk experience with world-class global organisations, ideally in financial services and/or professional services.
- Windows 10, Apple MAC, iOS, Android
- Microsoft Office 365
- Basic networking and hardware knowledge
- Zoom Video conferencing knowledge
- Cloud storage
- Administration of Microsoft 365 SaaS applications (Exchange Online, Teams, Flow, Power BI, OneDrive)
- Experience with: SCCM, Intune