Job Location : Dallas,TX, USA
Are you a Customer Service Professional who is looking for a fun and business casual work environment? We have an excellent Direct Hire opportunity with a Leader in the Benefits Industry!!! Our client offers AMAZING benefits!
Job Title: Bilingual Service Advocate
Location: Addison, TX
Pay: $18 - $21/hr BOE
Schedule: Mon-Fri 9a-6p or 10a-7p
Job Description:
Field incoming calls from members, clients, and providers, providing clear explanations of member benefits, product offerings, and assistance in locating providers.
Manage all incoming communications and proactively make outbound calls to ensure outstanding service at all times.
Strive to achieve and sustain a monitoring score of 90% or higher.
Resolve Level 1 issues within a 24-hour period.
Requirements:
Call Center experience is required
2-3 years stability in previous roles is required
High School Diploma or GED
Candidate will display a strong passion and ability for delivering exceptional customer service to internal and external parties
Ensure consistent schedule adherence, including arrival to work, punctuality returning from breaks/lunches, and departing from work as scheduled
Strong follow-through skills
Extraordinary time management and organizational skills
This position offers excellent benefits such as:
Medical, Dental, Life Insurance and Disability Insurance
401k with a 5-year vesting
5 days of Vacation and 5 days of personal/sick
10.5 paid Holidays per year
Application Process Includes:
Drug testing
Background check
To Apply for this Job:
Click the Apply Online button, then:
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application and select the Addison branch.
Zip
CB