We are seeking a highly skilled and experienced Shift Leader to join our dynamic team. As a Shift Leader, you will play a crucial role in ensuring the smooth operation of our food production and service management systems. This is an excellent opportunity to lead by example, mentor and train team members, and drive business growth through exceptional customer service and staff management.
Check below to see if you have what is needed for this opportunity, and if so, make an application asap.
Responsibilities:
Oversee food production and service management to ensure timely delivery of high-quality products and exceptional customer experiences.Manage the opening and closing of the restaurant, ensuring that all staff are properly prepared for the shift and that all closing procedures are completed to the highest standards.Supervise and train team members, including crew members and line cooks, to ensure they meet the company's standards for food preparation, customer service, and restaurant operations.Conduct regular walk-throughs to monitor food quality, presentation, and overall restaurant cleanliness.Manage inventory, maintain a clean and organized work environment, and ensure compliance with food safety and health regulations.Operate a point-of-sale (POS) system, handle cash and credit transactions, and maintain a high level of accuracy with cash handling.Collaborate with the management team to develop and implement effective strategies for improving customer satisfaction, increasing sales, and enhancing the overall restaurant experience.Resolve customer complaints in a professional and courteous manner.Maintain a positive and supportive work environment, fostering a culture of teamwork and open communication.Ensure that all staff members are aware of their roles and responsibilities and are equipped to perform their duties effectively.Monitor and manage labor costs, ensuring that staffing levels are optimized to meet business needs.Take charge in emergency situations and respond quickly and effectively to any issues that may arise.Qualifications:
Proven experience in food production and service management.Strong knowledge of hospitality practices, including food safety and customer service standards.Ability to multitask, prioritize tasks, and manage multiple responsibilities.Excellent communication and leadership skills, with the ability to work effectively with a diverse team.Experience with point-of-sale (POS) systems and cash handling.A passion for providing exceptional customer experiences and a commitment to delivering high-quality products and services.Ability to work in a fast-paced environment and adapt to changing circumstances.Availability to work flexible hours, including evenings and weekends.Job Types: Full-time, Part-time
Benefits:
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
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