Job Location : Bloomfield Hills,MI, USA
The Call Center Team Lead is responsible for supervising a team of customer service representatives in a high-volume call center environment.Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.The role involves monitoring team performance, ensuring that key performance metrics such as call handling time and customer satisfaction are met, and providing coaching and development to staff.The Team Lead also assists in resolving escalated customer inquiries and coordinates with other departments to ensure smooth service delivery.This position requires excellent communication and team management skills.
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