Job OverviewSummary/Objective The Service Director is responsible for the efficient operation of one, or multiple, service department(s). Essential Functions
- Forecasts goals and objectives for the service department and strives to meet them
- Hires, trains, motivates, and monitors the performance of the service department managers
- Prepares and administers an annual operating budget for the service department
- Maintains reporting systems required by general management and the factory
- Directs and schedules the work of the employees in the service department
- Monitors the performance of the service departments
- Understands and ensures compliance with manufacturer warranty and policy procedures
- Fosters professional employee development and coordinates with department managers to determine need for advanced training
- Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers
- Handles customer complaints immediately and according to dealership guidelines
- Develops dealership service pricing plans and recommends to dealer or general manager
- Works with Service Managers to find ways to improve the overall profitability of the dealership
- Keeps abreast of new equipment and tools available and recommends purchases
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service and body shop operations including, but not limited to, hazardous waste disposal, emergency response, and OSHA Right-to-Know
- Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure, and all breaks for self and subordinates
- Follows lawful directions from supervisors
- Follows the Company Code of Business Ethics and Conduct
- Upholds the company's non-disclosure and confidentiality policies and agreements
- Understands and follows all work rules and procedures
- Maintains a professional appearance for self and subordinates in accordance with company policy
- Attends pertinent training on request.
- Attends company meetings as required.
- Other duties as assigned
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. RequirementsCompetencies
- Ability to effectively hire and train personnel required to meet departmental and organizational goals
- Ability to manage, including disciplining and terminating, to meet departmental and organizational goals
- Ability to effectively lead a team to achieve departmental and organizational goals
- Ability to demonstrate proper techniques for repairs in accordance with generally accepted standards and company policy
- Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect body shop operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know
- Computer proficiency
- Good communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to process data and organize it for management analysis
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs
- Ability to calculate figures and amounts such as discounts, interest, and commissions
- Ability to understand and follow work rules and procedures
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Ability to apply common sense understanding to carry out detailed, but uninvolved, written or oral instructions
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Ability to interact well with others and be a positive influence on morale of department, dealership, and organization
Supervisory Responsibility Yes Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Medium - Will lift over 35 pounds at a time and/or frequent lifting or carrying of objects weighing up to or over 20 pounds. This position will require the employee to be standing for prolonged periods of time and occasionally may involve long periods of sitting. This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis. This position requires the ability to hear and to talk. This position requires the ability to perform repetitive motion (doing the same activity over and over throughout the day). This position is primarily located in an office environment, with heating and air conditioning available. Position Type/Expected Hours of Work Works evenings, weekends, and holidays as required. Required Education and Experience High school diploma or the equivalent and five years of related experience or equivalent combination of education and experience. Minimum of 3-5 years of service experience. Preferred Education and Experience Associate's degree (A.A.) or equivalent; and five to seven-year related experience and/or training; or equivalent combination of education and experience. Safety Sensitive Position The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.